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~subject:"Electronic Commerce"
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Electronic Commerce
Relationship marketing
25,938
Beziehungsmarketing
25,263
Service quality
21,438
Dienstleistungsqualität
20,687
Dienstleistungssektor
12,339
Consumer behaviour
11,569
Konsumentenverhalten
11,391
Service industry
11,336
Customer satisfaction
9,635
Kundenzufriedenheit
9,179
Deutschland
6,298
Self-employed
6,035
Selbstständige
6,033
Germany
5,933
Theorie
4,875
Theory
4,821
USA
4,021
United States
3,878
Customer service
3,429
Kundenservice
3,036
Franchising
3,020
Qualitätsmanagement
2,997
Quality management
2,935
Brand management
2,817
Markenführung
2,807
Lieferantenmanagement
2,550
Supplier relationship management
2,548
Wirtschaftsprüfung
2,515
Financial audit
2,509
Innovation
2,454
E-commerce
2,250
Social Web
2,222
Social web
2,221
Brand image
2,073
Marketingmanagement
2,064
Markenimage
2,059
Marketing management
2,045
Entrepreneurship
1,984
Krankenhaus
1,959
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333
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1,735
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585
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4
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Konferenzbeitrag
21
Konferenzschrift
21
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13
Guidebook
9
Lehrbuch
9
Ratgeber
9
Handbook
8
Handbuch
8
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8
Elektronischer Datenträger
6
Bibliografie enthalten
5
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5
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5
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5
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3
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1,934
German
389
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4
Polish
4
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Piller, Frank T.
12
Wirtz, Bernd W.
12
Bauer, Hans H.
10
Schumann, Jan Hendrik
9
Hudetz, Kai
8
Bliemel, Friedhelm
7
Leimstoll, Uwe
7
Stormer, Henrik
7
Chaffey, Dave
6
Falk, Tomas
6
Fassott, Georg
6
Hammerschmidt, Maik
6
Thaichon, Park
6
Theobald, Elke
6
Kalia, Prateek
5
Khosrowpour, Mehdi
5
Mangiaracina, Riccardo
5
Meier, Andreas
5
Muther, Andreas
5
Neslin, Scott A.
5
Ratten, Vanessa
5
Ricard, Line
5
Smith, Alan D.
5
Straker, Karla
5
Usman, Osly
5
Wrigley, Cara
5
Agatz, Niels
4
Alioski, Adrian
4
Anderson, Rolph E.
4
Barrutia, José M.
4
Benbasat, Izak
4
Bijmolt, Tammo H. A.
4
Bressolles, Grégory
4
Brun, Isabelle
4
Cenfetelli, Ronald T.
4
Civelek, Mustafa Emre
4
Duarte, Paulo
4
Hjort, Klas
4
Konuş, Umut
4
Kumar, Anuj
4
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Springer Fachmedien Wiesbaden
7
IGI Global
5
Bundesvereinigung Logistik
2
Kompetenzschwerpunkt E-Business
2
OECD
2
Verlag Dr. Kovač
2
Alterssicherung für Soloselbstständige in Zeiten der Digitalisierung <Veranstaltung> <2017, Rehburg-Loccum>
1
Arthur D. Little International Inc. <Wiesbaden>
1
Books on Demand GmbH <Norderstedt>
1
Booz, Allen & Hamilton GmbH <Düsseldorf>
1
Deutsche Bank <Frankfurt am Main> / Research
1
Deutsche Tagung zu Mass Customization <2, 2000, Frankfurt, Main>
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutsches Seminar für Fremdenverkehr Berlin
1
Erich-Schmidt-Verlag <Berlin>
1
European Marketing Academy
1
Evangelische Akademie Loccum
1
Friedrich-Ebert-Stiftung
1
Galileo Press
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Gute Gesellschaft - Soziale Demokratie 2017plus
1
HWWA-Informationszentrum <Hamburg>
1
IESS <1., 2010, Genf>
1
Industrie-Kontakt-Seminar <33, 1999, Kaiserslautern>
1
Institut für Handelsforschung <Köln>
1
Institute of Electrical and Electronics Engineers
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Oracle Corporation
1
Organisation for Economic Co-operation and Development
1
Saarbrücker Arbeitstagung <20, 1999, Saarbrücken>
1
Salzburg Research Forschungsgesellschaft
1
Seminar für Führungskräfte <2000, Berlin>
1
Stuttgarter Strategieforum <10, 2000, Stuttgart>
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
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Published in...
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Journal of retailing and consumer services
60
International journal of electronic customer relationship management : IJECRM
43
Journal of business research : JBR
26
International journal of business information systems : IJBIS
25
Journal of internet commerce
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
20
The service industries journal
20
Electronic commerce research
19
International journal of e-business research : an official publication of the Information Resources Management Association
18
SpringerLink / Bücher
18
International journal of internet marketing and advertising : IJIMA
17
Asia Pacific journal of marketing and logistics
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
Information systems and e-business management : ISeB
15
The journal of business & industrial marketing
15
Journal of electronic commerce research : JECR
14
Electronic markets : the international journal on networked business
13
International journal of electronic commerce : IJEC
13
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
13
Journal of retailing
13
Electronic Services
12
International journal of hospitality management
12
Electronic commerce research and applications
11
International journal of retail & distribution management
11
Journal of open innovation : technology, market, and complexity
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Cogent business & management
10
International journal of electronic business
10
International journal of production economics
10
Journal of management information systems : JMIS
10
Journal of operations management
10
European journal of operational research : EJOR
9
Information systems research : ISR
9
International journal of networking and virtual organisations : IJNVO
9
International journal of retail and distribution management
9
Journal of marketing
9
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
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Source
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ECONIS (ZBW)
2,315
USB Cologne (EcoSocSci)
5
USB Cologne (business full texts)
4
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1
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
2
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
3
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
4
The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study c...
Silviana, Nurfirda Sofia
;
Rofiaty
;
Puspaningrum, Astrid
-
2022
Persistent link: https://www.econbiz.de/10013445121
Saved in:
5
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
6
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
7
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
8
Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir
;
Connelly, Catherine E.
;
Fisk, Glenda, M.
- In:
Information & management : the internat. journal of …
50
(
2013
)
2/3
,
pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
Saved in:
9
Consumer's perception of webiste service quality : an empirical study
Ahmad, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of internet commerce
15
(
2016
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10011636454
Saved in:
10
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281693
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