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Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust
Venkatesh, Viswanath; Thong, James Y. L.; Chan, Frank K. Y. - In: Information systems research : ISR 27 (2016) 1, pp. 87-111
Persistent link: https://www.econbiz.de/10011460105
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The role of trust for citizens' adoption of public e-services
Distel, Bettina; Koelmann, Holger; Schmolke, Florian; … - In: Trust and communication : findings and implications of …, (pp. 163-184). 2021
Persistent link: https://www.econbiz.de/10012592603
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Challenges and opportunities of digital transformation in the public sector in transition economies : examination of the case of Uzbekistan
Kuldosheva, Gulnoza - 2021
sector. A multidimensional framework, which includes socioeconomic and political factors of technology-enabled public sector …
Persistent link: https://www.econbiz.de/10012503311
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Electronic governance service quality : a study in the state of Odisha
Patra, Prasant Kumar; Ray, Arun Kumar; Padhy, Ramakrushna; … - In: International journal of services technology and management 21 (2015) 4/5/6, pp. 238-251
Persistent link: https://www.econbiz.de/10011547675
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Online service quality of state organizations : a study of online services of Ghana revenue authority
Tetteh, Joseph Emmanuel; Haizel-Commeh, John; … - In: Journal of internet commerce 22 (2023) 4, pp. 538-566
Persistent link: https://www.econbiz.de/10014372862
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Drivers of e-government citizen satisfaction and adoption : the case of Jordan
Al-Ma'aitah, Mohammad - In: International journal of e-business research : an … 15 (2019) 4, pp. 40-55
Persistent link: https://www.econbiz.de/10012135049
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Study on e-government services quality : the integration of online and offline services
Fan, Jing; Yang, Wenting - In: Journal of industrial engineering and management : JIEM 8 (2015) 3, pp. 693-718
-Government services; information clarity, system security and stability, interactive services and "one-stop" services all have a …
Persistent link: https://www.econbiz.de/10011914554
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Multichannel strategies in public services : levels of satisfaction and citizens' preferences
Rey-Moreno, Manuel; Medina-Molina, Cayetano; … - In: International review on public and non-profit marketing 15 (2018) 1, pp. 9-24
Persistent link: https://www.econbiz.de/10011918391
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Toward a mandatory public e-services in Jordan
Alabdallat, Wesam Ibrahaim Mohammad - In: Cogent business & management 7 (2020) 1, pp. 1-18
With the rapid developments in utilizing the popularity of internet, the governments all over the world adopted various e-government projects to provide their services. This paper aimed to investigate how the governmental departments in Jordan can provide mandatory e-services to citizens. It...
Persistent link: https://www.econbiz.de/10012624703
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E-governance as a new public administration paradigm : a rhetoric or reality?
Terrance, Molobela Talent; Uwizeyimana, Dominique Emmanuel - 2023
Persistent link: https://www.econbiz.de/10014467998