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~subject:"Emotion"
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Emotion
Consumer behaviour
83,179
Konsumentenverhalten
80,699
Service quality
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20,937
Taiwan
14,169
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10,966
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Septianto, Felix
29
Han, Heesup
23
Bagozzi, Richard P.
19
Kemp, Elyria
13
Mattila, Anna S.
13
Loureiro, Sandra Maria Correia
12
Pham, Michel T.
12
Phau, Ian
12
Sarkar, Abhigyan
12
Ladhari, Riadh
10
Prayag, Girish
10
Williams, Patti
10
Prashar, Sanjeev
9
Antonetti, Paolo
8
Grappi, Silvia
8
Hanks, Lydia
8
Hyun, Sunghyup Sean
8
Jang, Soocheong
8
Junaid, Muhammad
8
Kidwell, Blair
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McGraw, A. Peter
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Miao, Li
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Ahn, Jiseon
7
Bui, M̃y
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Espinoza Petersen, Francine
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Garg, Nitika
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Hussain, Khalid
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MacInnis, Deborah J.
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Meyer, Frederik
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Ribeiro, Manuel Alector
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Sar, Sela
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Svensson, Göran
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Wen, Taylor Jing
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Woosnam, Kyle Maurice
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Yin, Dezhi
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Zhang, Han
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Andrade, Eduardo B.
6
Barnes, Donald C.
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Chebat, Jean-Charles
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Chua, Bee-Lia
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1
OECD
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Peter Lang GmbH
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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1
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Journal of business research : JBR
164
Journal of retailing and consumer services
132
International journal of hospitality management
110
Psychology & marketing
57
Journal of consumer research : JCR ; an interdisciplinary bimonthly
51
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
41
Tourism management : research, policies, practice
41
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Journal of hospitality marketing & management
37
The journal of brand management : an international journal
37
Journal of travel and tourism marketing
35
International journal of contemporary hospitality management
34
The journal of product & brand management
33
The journal of services marketing
33
European journal of marketing : EJM
31
International journal of consumer studies
31
The service industries journal
31
Journal of marketing research : JMR
26
Marketing letters : a journal of research in marketing
26
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
Tourism management perspectives : TMP
22
International journal of advertising : the review of marketing communications
21
Journal of consumer behaviour : an international research review
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
20
Journal of marketing management : MM
19
Journal of promotion management : innovations in planning and applied research
18
Asia Pacific journal of marketing and logistics
17
Journal of business ethics : JOBE
17
Journal of service research : JSR
17
Journal of the Academy of Marketing Science
17
The international review of retail, distribution and consumer research
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
16
Journal of behavioral decision making
16
Marketing intelligence & planning
16
Cogent business & management
15
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of economic psychology : research in economic psychology and behavioral economics
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ECONIS (ZBW)
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Other ZBW resources
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EconStor
5
USB Cologne (EcoSocSci)
1
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1
Customer reactions to encountering consecutive service failures
Wu, Cou-chen
;
Lo, Yu Husan
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
3
,
pp. 217-224
Persistent link: https://www.econbiz.de/10009575353
Saved in:
2
Service responses to emotional states of business customers
Wang, Yi-chieh
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
Saved in:
3
Effects of perceived value on satisfaction and revisit intention : domestic vs. international tourists
Mostafa Rasoolimanesh, S.
;
Iranmanesh, Mohammad
;
Seyfi, …
- In:
Journal of vacation marketing
29
(
2023
)
2
,
pp. 222-241
Persistent link: https://www.econbiz.de/10014246969
Saved in:
4
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Saved in:
5
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Saved in:
6
Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish
;
Khoo-Lattimore, Catheryn
;
Sitruk, Jonathan
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
Saved in:
7
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
8
Managing dive centres : SCUBA divers' behavioural intentions
Palau i Saumell, Ramon
;
Foprgas-Coll, Santiago
; …
- In:
European Sport management quarterly : ESMQ
14
(
2014
)
4
,
pp. 422-443
Persistent link: https://www.econbiz.de/10010413283
Saved in:
9
Factors affecting individual customer satisfaction with the service quality of Vietnamese banks
Dong Van Vu
;
Lien Thi Thuy Le
;
Thang Quoc Nguyen
; …
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10012671185
Saved in:
10
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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