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~subject:"Emotion"
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Emotion
Consumer behaviour
82,940
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80,460
Australien
51,352
Australia
44,038
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
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Septianto, Felix
29
Han, Heesup
22
Bagozzi, Richard P.
19
Kemp, Elyria
14
Phau, Ian
14
Mattila, Anna S.
13
Loureiro, Sandra Maria Correia
12
Pham, Michel T.
12
Sarkar, Abhigyan
12
Prayag, Girish
11
Ladhari, Riadh
10
Williams, Patti
10
Prashar, Sanjeev
9
Antonetti, Paolo
8
Chebat, Jean-Charles
8
Grappi, Silvia
8
Groth, Markus
8
Hanks, Lydia
8
Hyun, Sunghyup Sean
8
Jang, Soocheong
8
Junaid, Muhammad
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Kidwell, Blair
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McGraw, A. Peter
8
Medler-Liraz, Hana
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Meyer, Frederik
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Miao, Li
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7
Barnes, Donald C.
7
Bui, M̃y
7
Espinoza Petersen, Francine
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Garg, Nitika
7
Hosany, Sameer
7
Huber, Frank
7
Hussain, Khalid
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MacInnis, Deborah J.
7
Ribeiro, Manuel Alector
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Sar, Sela
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Svensson, Göran
7
Vázquez Casielles, Rodolfo
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Peter Lang GmbH
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
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Taylor and Francis
1
Technische Universität Dresden
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Journal of business research : JBR
168
Journal of retailing and consumer services
133
International journal of hospitality management
110
Psychology & marketing
59
Journal of consumer research : JCR ; an interdisciplinary bimonthly
53
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
45
Tourism management : research, policies, practice
45
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Journal of travel and tourism marketing
39
Journal of hospitality marketing & management
38
The journal of services marketing
38
The journal of brand management : an international journal
37
The service industries journal
35
International journal of contemporary hospitality management
34
European journal of marketing : EJM
33
The journal of product & brand management
33
International journal of consumer studies
31
Tourism management perspectives : TMP
28
Journal of marketing research : JMR
27
Marketing letters : a journal of research in marketing
27
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
Journal of consumer behaviour : an international research review
22
Journal of marketing management : MM
22
International journal of advertising : the review of marketing communications
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
Journal of business ethics : JOBE
20
Journal of service research : JSR
19
Asia Pacific journal of marketing and logistics
18
Journal of promotion management : innovations in planning and applied research
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
Journal of the Academy of Marketing Science
17
Journal of behavioral decision making
16
Marketing intelligence & planning
16
The international review of retail, distribution and consumer research
16
The journal of consumer marketing
16
Cogent business & management
15
Journal of consumer research : JCR ; an interdisciplinary journal
15
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ECONIS (ZBW)
3,720
Other ZBW resources
7
EconStor
5
OLC EcoSci
1
USB Cologne (EcoSocSci)
1
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1
Service quality in health care : empathy as a double-edged sword in the physician-patient relationship
Cadet, Fabienne
;
Sainfort, François
- In:
International journal of pharmaceutical and healthcare …
17
(
2023
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014336885
Saved in:
2
Mediating role of emotion in personalised relationship formation : study for patient-physician relationship
Kumar, Praveen
;
Arora, Ashok Pratap
;
Gupta, Rajen
- In:
International journal of Indian culture and business …
8
(
2014
)
4
,
pp. 495-518
Persistent link: https://www.econbiz.de/10011282819
Saved in:
3
Factors affecting individual customer satisfaction with the service quality of Vietnamese banks
Dong Van Vu
;
Lien Thi Thuy Le
;
Thang Quoc Nguyen
; …
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10012671185
Saved in:
4
Factors affecting resto-bar customer satisfaction : imperatives for Philippine restaurateurs pursuing repatronage
Inocencio, Ma. Josephine E.
;
Madamba, Jeanette Angeline …
- In:
Journal of international trade & commerce
12
(
2016
)
3
,
pp. 1-22
Persistent link: https://www.econbiz.de/10011796117
Saved in:
5
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
6
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Sestino, Andrea
;
D'Angelo, Alfredo
- In:
Technological forecasting & social change : an …
191
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014287691
Saved in:
7
The impact of the emotional and functional component of the customer experience on the company-customer relationship in hedonic and utilitarian service contexts
Claeys, Christel
;
Roozen, Irene
- In:
Review of business and economic literature
58
(
2013
)
3
,
pp. 260-284
Persistent link: https://www.econbiz.de/10010409180
Saved in:
8
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
9
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
10
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
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