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How does the perceived ethicality of corporate services brands influence loyalty and positive word-of-mouth? : analyzing the roles of empathy, affective commitment, and perceived q...
Markovic, Stefan; Iglesias, Oriol; Singh, Jatinder Jit; … - In: Journal of business ethics : JOBE 148 (2018) 4, pp. 721-740
Persistent link: https://www.econbiz.de/10011844265
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Service brand relationship quality : hot or cold?
Nyffenegger, Bettina; Krohmer, Harley; Hoyer, Wayne D.; … - In: Journal of service research : JSR 18 (2015) 1, pp. 90-106
Persistent link: https://www.econbiz.de/10010483436
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Does gastronomy brand image affect the perceived emotional value and tour satisfaction?
Aydın, Melih; Sarı Gök, Hatice; Şalvarcı, Simge - In: Enlightening tourism : ET ; a pathmaking journal 12 (2022) 1, pp. 366-397
Persistent link: https://www.econbiz.de/10013464977
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Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.; Blodgett, Jeffrey - In: The journal of services marketing 30 (2016) 7, pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
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It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 54 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
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Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak; Kabadayi, Ebru Tumer; Yılmaz, Çengiz - In: Service business 10 (2016) 4, pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
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The effect of salespersons' retail service quality and consumers' mood on impulse buying
Pornpitakpan, Chanthika; Yuan, Yizhou; Han, Jie Hui - In: Australasian marketing journal 25 (2017) 1, pp. 2-11
Persistent link: https://www.econbiz.de/10011782224
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Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele; Mühlbacher, Hans; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
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Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun; Park, Geebum; Lee, Yeonjoo; Choi, Sunmee - In: Journal of business research : JBR 69 (2016) 12, pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
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The friluftsliv response : connection, drive, and contentment reactions to biophilic design in consumer environments
Castro, Iana A.; Honea, Heather; Cornelis, Erlinde; … - In: International journal of research in marketing : IJRM ; … 39 (2022) 2, pp. 364-379
Persistent link: https://www.econbiz.de/10013271755