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~subject:"Emotion"
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Salesperson's personality and...
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Emotion
Consumer behaviour
83,506
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Relationship marketing
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Septianto, Felix
30
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Han, Heesup
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Kemp, Elyria
14
Mattila, Anna S.
14
Pham, Michel T.
14
Loureiro, Sandra Maria Correia
13
Phau, Ian
12
Prayag, Girish
12
Sarkar, Abhigyan
12
Williams, Patti
12
Ladhari, Riadh
10
Dufwenberg, Martin
9
Groth, Markus
9
Kidwell, Blair
9
Prashar, Sanjeev
9
Ahn, Jiseon
8
Antonetti, Paolo
8
Battigalli, Pierpaolo
8
Chebat, Jean-Charles
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Grappi, Silvia
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Bui, M̃y
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Peter Lang GmbH
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Journal of business research : JBR
184
Journal of retailing and consumer services
138
International journal of hospitality management
126
Journal of consumer research : JCR ; an interdisciplinary bimonthly
61
Psychology & marketing
59
Tourism management : research, policies, practice
51
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
The journal of brand management : an international journal
39
The journal of services marketing
39
The service industries journal
38
International journal of contemporary hospitality management
37
Journal of hospitality marketing & management
37
Journal of travel and tourism marketing
35
European journal of marketing : EJM
33
The journal of product & brand management
33
International journal of consumer studies
31
Marketing letters : a journal of research in marketing
30
Journal of business ethics : JOBE
29
Journal of marketing research : JMR
27
Journal of marketing management : MM
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
European journal of marketing
24
Tourism management perspectives : TMP
24
Journal of marketing communications
23
Journal of service research : JSR
22
International journal of advertising : the review of marketing communications
21
Journal of consumer behaviour : an international research review
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
Asia Pacific journal of marketing and logistics
20
Cogent business & management
20
Journal of the Academy of Marketing Science
20
Journal of economic psychology : research in economic psychology and behavioral economics
19
Journal of promotion management : innovations in planning and applied research
19
Industrial marketing management : the international journal for industrial and high-tech firms
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
Journal of behavioral decision making
17
Marketing intelligence & planning
17
SpringerLink / Bücher
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ECONIS (ZBW)
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EconStor
9
Other ZBW resources
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USB Cologne (EcoSocSci)
1
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1
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
2
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
3
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
4
How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?
Hancock, Tyler
;
Waites, Stacie F.
;
Johnson, Catherine M.
; …
- In:
Journal of consumer marketing
40
(
2023
)
6
,
pp. 721-733
Persistent link: https://www.econbiz.de/10014332331
Saved in:
5
Is customer participation always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
Saved in:
6
Exploring the role of negative emotions on customer's intention to complain
Choraria, Sepna
- In:
Vision : the journal of business perspective
17
(
2013
)
3
,
pp. 201-211
Persistent link: https://www.econbiz.de/10010357662
Saved in:
7
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
8
Gratitude in buyer-seller relationships : a dyadic investigation
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
3
,
pp. 250-267
Persistent link: https://www.econbiz.de/10011753793
Saved in:
9
Performing under pressure : winning customers through improvisation in team selling
Hill, Katerina E.
;
Bush, Victoria D.
;
Vorhies, Douglas
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 227-244
Persistent link: https://www.econbiz.de/10011820604
Saved in:
10
Modeling the influence of management control system and ambidextrous behavior on B2B customer relationships : a job demand-resource perspective
Irfan, Muhammad
;
Ahmad, Bilal
- In:
The journal of business & industrial marketing
39
(
2024
)
4
,
pp. 781-793
Persistent link: https://www.econbiz.de/10015080022
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