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~subject:"Emotion"
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Emotion
Consumer behaviour
32
Konsumentenverhalten
32
Dienstleistungsqualität
31
Service quality
31
Beziehungsmarketing
29
Relationship marketing
29
Customer satisfaction
24
Kundenzufriedenheit
24
Gambling
23
Glücksspiel
23
Intelligence
16
Intelligenz
16
Brand management
9
Emotional intelligence
9
Markenführung
9
Artificial intelligence
8
Customer engagement
8
Künstliche Intelligenz
8
Arbeitsleistung
7
Brand image
7
Customer loyalty
7
Job performance
7
Markenimage
7
Casinos
6
Southeast Asia
6
Südostasien
6
Tourism industry
6
Tourismuswirtschaft
6
COVID-19
5
Customer integration
5
Customer service
5
Hotel industry
5
Hotellerie
5
Kundenintegration
5
Kundenservice
5
Macau
5
Arbeitskräfte
4
Arbeitszufriedenheit
4
Burnout
4
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Article
10
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English
10
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Prentice, Catherine
10
Nguyen Tuyet-Mai
2
Wang, Xuequn
2
Chen, Po-ju
1
Dominique-Ferreira, Sergio
1
Ferreira, Andreia
1
He, Wei
1
King, Brian
1
Lopes, Sergio Dominique
1
Snell, Lan
1
Sok, Phyra
1
Weaven, Scott
1
Winardi, Michael Aswin
1
Zeidan, Susan
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Journal of retailing and consumer services
4
Journal of hospitality marketing & management
2
International journal of hospitality management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of service theory and practice
1
Knowledge management research & practice : KMRP ; an official journal of the OR Society
1
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ECONIS (ZBW)
10
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1
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
2
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
3
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine
;
Chen, Po-ju
;
King, Brian
- In:
International journal of hospitality management
35
(
2013
),
pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Saved in:
4
Want to feel better, share what you know
Prentice, Catherine
;
Zeidan, Susan
;
Nguyen Tuyet-Mai
- In:
Knowledge management research & practice : KMRP ; an …
21
(
2023
)
5
,
pp. 1008-1019
Persistent link: https://www.econbiz.de/10014369748
Saved in:
5
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
6
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
7
Systematic literature review on emotional intelligence and conflict management
Winardi, Michael Aswin
;
Prentice, Catherine
;
Weaven, Scott
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
3
,
pp. 372-397
Persistent link: https://www.econbiz.de/10013326465
Saved in:
8
Addressing service profit chain with artificial and emotional intelligence
He, Wei
;
Prentice, Catherine
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 730-756
Persistent link: https://www.econbiz.de/10013327889
Saved in:
9
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
10
Managing burnout from engagement-derived acting strategy
Prentice, Catherine
;
Snell, Lan
;
Sok, Phyra
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 577-597
Persistent link: https://www.econbiz.de/10014302390
Saved in:
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