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~subject:"Emotion"
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Emotion
Konsumentenverhalten
79,420
Consumer behaviour
79,117
Beziehungsmarketing
25,260
Relationship marketing
25,245
Theorie
11,289
Theory
11,102
Markenführung
8,100
Brand management
8,099
Kundenzufriedenheit
7,986
Customer satisfaction
7,982
Markenimage
6,905
Brand image
6,876
Dienstleistungsqualität
6,272
Service quality
6,263
Deutschland
6,021
Online-Handel
5,789
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5,773
Social Web
5,773
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5,770
USA
5,752
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5,686
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5,540
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5,141
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5,103
Einzelhandel
4,542
Electronic Commerce
4,466
Retail trade
4,458
Brand
4,397
Markenartikel
4,390
E-commerce
4,312
Experiment
3,907
Marketingmanagement
3,844
Marketing management
3,805
Werbewirkung
3,765
Advertising effects
3,724
Verbraucherverhalten
3,568
Vertrauen
3,250
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3,231
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3,020
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Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
41
Septianto, Felix
34
Bagozzi, Richard P.
32
Hopfensitz, Astrid
28
Benhabib, Jess
25
Han, Heesup
25
Härtel, Charmine E. J.
24
Bosman, Ronald
23
Humphrey, Ronald H.
23
Huy, Quy
23
Reuben, Ernesto
23
Welpe, Isabell M.
20
Kemp, Elyria
19
Siddiqui, Danish Ahmed
19
Lindebaum, Dirk
18
Wang, Pengfei
17
Dufwenberg, Martin
16
Loureiro, Sandra Maria Correia
16
Mattila, Anna S.
16
Noussair, Charles
16
Pham, Michel T.
16
Schweitzer, Maurice E.
16
Shepherd, Dean A.
16
Woosnam, Kyle M.
16
Andrade, Eduardo B.
15
Cardon, Melissa S.
15
Phau, Ian
15
Hur, Won-Moo
14
Menges, Jochen
14
Prayag, Girish
14
Battigalli, Pierpaolo
13
Connelly, Shane
13
Grandey, Alicia
13
Groth, Markus
13
Kocher, Martin
13
Postlewaite, Andrew
13
Spörrle, Matthias
13
Treffers, Theresa
13
Williams, Patti
13
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National Bureau of Economic Research
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Springer Fachmedien Wiesbaden
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IGI Global
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OECD
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Verlag Dr. Kovač
4
Books on Demand GmbH <Norderstedt>
3
Shaker Verlag
3
Springer-Verlag GmbH
3
Centre Emile Bernheim, Solvay Brussels School of Economics and Management
2
Christian-Albrechts-Universität zu Kiel
2
Edward Elgar Publishing
2
Eric Cuvillier <Firma>
2
Fachhochschule Reutlingen / European School of Business
2
Foerder Institute for Economic Research <Tēl-Āvîv>
2
Gottfried Wilhelm Leibniz Universität Hannover
2
Harvard Business Review Press
2
Haufe-Lexware GmbH & Co. KG
2
Kassel University Press GmbH
2
Peter Lang GmbH
2
Springer International Publishing
2
Verlag Franz Vahlen
2
Währung - Krise - Emotion. Eine interdisziplinäre Diskussion über kollektive Wahrnehmungsweisen von Wirtschaftskrisen <Veranstaltung> <2019, Hildesheim>
2
AMACOM
1
Bonn Graduate School of Economics
1
C.E.P.R. Discussion Papers
1
CRC Press.
1
Campus Verlag
1
Carl-Auer-Systeme Verlag und Verlagsbuchhandlung GmbH
1
Center for Economic Research <Tilburg>
1
Center of Market Oriented Product and Production Management
1
Centre for the Management of Environmental and Social Responsibility
1
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1
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European Society for Opinion and Marketing Research
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European University Institute / Department of Law
1
European University Institute / Department of Political and Social Sciences
1
Europäische Kommission / Gemeinsame Forschungsstelle
1
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Journal of business research : JBR
247
International journal of hospitality management
172
Journal of retailing and consumer services
154
Journal of business ethics : JOBE
102
Tourism management : research, policies, practice
92
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
84
Psychology & marketing
84
Journal of consumer research : JCR ; an interdisciplinary bimonthly
77
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
74
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
68
Academy of Management journal : AMJ
62
Journal of economic psychology : research in economic psychology and behavioral economics
56
Journal of business and psychology
54
Journal of travel and tourism marketing
54
Journal of vocational behavior
50
International journal of contemporary hospitality management
49
Journal of behavioral decision making
49
SpringerLink / Bücher
49
Journal of hospitality marketing & management
48
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
47
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
45
Journal of economic behavior & organization : JEBO
45
The journal of brand management : an international journal
45
The journal of services marketing
45
The service industries journal
45
Tourism management perspectives : TMP
45
Journal of managerial psychology
42
Journal of marketing research : JMR
41
Human relations
40
Discussion paper series / IZA
39
European journal of marketing : EJM
39
The Academy of Management review : AMR
39
The journal of product & brand management
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Research companion to emotion in organizations
36
Cogent business & management
35
Leadership & organization development journal
34
Marketing letters : a journal of research in marketing
34
International journal of consumer studies
31
Journal of marketing management : MM
31
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ECONIS (ZBW)
10,324
EconStor
63
RePEc
60
Other ZBW resources
11
USB Cologne (EcoSocSci)
7
BASE
4
OLC EcoSci
2
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date (oldest first)
1
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
2
A neurophysiological exploration of the dynamic nature of
emotions
during the customer experience
Verhulst, Nanouk
;
Vermeir, Iris
;
Slabbinck, Hendrik
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012305889
Saved in:
3
Measuring customer experience in situ : the link between appraisals,
emotions
and overall assessments
Liu, Wei
;
Sparks, Beverley
;
Coghlan, Alexandra
- In:
International journal of hospitality management
59
(
2016
),
pp. 42-49
Persistent link: https://www.econbiz.de/10011609929
Saved in:
4
How do you feel today? : managing patient
emotions
during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
5
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
6
Showrooming and retail opportunities : a qualitative investigation via a consumer-experience lens
Sit, Jason Kokho
;
Hoang, Anna
;
Inversini, Alessandro
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 163-174
Persistent link: https://www.econbiz.de/10011801910
Saved in:
7
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
8
Other customer service failures :
emotions
, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
9
Retail customer experience: a systematic literature review
Kang, Jiyeon
;
Fend, Lars
-
2021
orchestrate various elements of the retail customer experience, provoking desirable customer
emotions
and cognition, it leads to …
Persistent link: https://www.econbiz.de/10012589442
Saved in:
10
Exploring customer experience during channel switching in omnichannel retailing context : a qualitative assessment
Anh Thi Van Nguyen
;
McClelland, Bob
;
Nguyen Hoang Thuan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013209558
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