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Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad; Ari Warokka; Wibowo, Agus; Febrilia, Ika - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
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Is my boss really listening to me? : the impact of perceived supervisor listening on emotional exhaustion, turnover intention, and organizational citizenship behavior
Lloyd, Karina J.; Boer, Diana; Keller, Joshua W.; … - In: Journal of business ethics : JOBE 130 (2015) 3, pp. 509-524
Persistent link: https://www.econbiz.de/10011340217
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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The benefits of walking your talk : aggregate effects of behavioral integrity on guest satisfaction, turnover, and hotel profitability
Simons, Tony; McLean Parks, Judi; Tomlinson, Edward C. - In: Cornell hospitality quarterly : CQ 59 (2018) 3, pp. 257-274
Persistent link: https://www.econbiz.de/10011912810
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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
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Relationship between servant leadership in organizational culture, organizational commitment, organizational citizenship behaviour and customer satisfaction
Setyaningrum, Retno Purwani - In: European research studies 20 (2017) 3A, pp. 554-569
Persistent link: https://www.econbiz.de/10012219071
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Examining store manager effects in consumer and staff satisfaction: evidence from Thailand
Kantabutta, Sooksan - In: Journal of retailing and consumer services 18 (2011) 1, pp. 46-57
Persistent link: https://www.econbiz.de/10008840220
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The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia - 2011
Persistent link: https://www.econbiz.de/10009489308
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Leading to customer loyalty : a daily test of the service-profit chain
Myrden, Susan E.; Kelloway, E. Kevin - In: The journal of services marketing 29 (2015) 6/7, pp. 585-598
Persistent link: https://www.econbiz.de/10011418372
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Relationships between leader-contingent and non-contingent reward and punishment behaviors and subordinates' perceptions of justice and satisfaction, and evaluation of the moderati...
Tremblay, Michel; Vandenberghe, Christian; Doucet, Olivier - In: Journal of business and psychology 28 (2013) 2, pp. 233-249
Persistent link: https://www.econbiz.de/10009757786