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Customer oriented service culture and its impact on customer loyalty in organised retail context
Shah, Tejas R.; Jain, Amrit - In: International journal of Indian culture and business … 11 (2015) 1, pp. 23-42
Persistent link: https://www.econbiz.de/10011588290
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Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad; Ari Warokka; Wibowo, Agus; Febrilia, Ika - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Effects of contemporary leadership styles and employee engagement on customer satisfaction in the retail grocery industry in the US
Melvin, Lateef - In: Handbook of research on multidisciplinary perspectives …, (pp. 274-298). 2020
Persistent link: https://www.econbiz.de/10013490823
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The influence of servant leadership on restaurant employee engagement
Carter, Danon; Baghurst, Timothy - In: Journal of business ethics : JOBE 124 (2014) 3, pp. 453-464
Persistent link: https://www.econbiz.de/10010431360
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The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of service theory and practice 32 (2022) 2, pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
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An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.; Talebzadeh, Niusha - In: Journal of air transport management 55 (2016), pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
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Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment
Pantouvakis, Angelos; Patsiouras, Christos - In: International journal of quality and service sciences 8 (2016) 1, pp. 88-101
Persistent link: https://www.econbiz.de/10011558935
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The dark side of leadership : abusive supervision and its effects on Employee's behavior and well-being
Santos, Célia; Coelho, Arnaldo; Filipe, Ana; Marques, … - In: Journal of strategy and management 16 (2023) 4, pp. 672-688
Persistent link: https://www.econbiz.de/10014433011
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Does opinion leadership influence service evaluation and loyalty intentions? : evidence from an arts services provider
Flores-Zamora, Javier; García-Madariaga, Jesús - In: Journal of retailing and consumer services 39 (2017), pp. 114-122
Persistent link: https://www.econbiz.de/10011747736