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Perceptions of consumers in the financial industry under a qualitative data analysis methodology
Mongay, Jorge - In: International journal of trade and global markets 9 (2016) 1, pp. 33-44
Persistent link: https://www.econbiz.de/10011547851
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The Impact of Seller-Buyer Relationship Quality in the Financial Service Industry
Chen, Xianglin - 2021
The investigation examined some issues regarding relationship quality between buyer and seller from the perspective of an (a) financial service industry. The aim of the research investigate factors affecting relationship quality between buyer and seller in the financial service industry, and...
Persistent link: https://www.econbiz.de/10013235549
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The Impact of Seller-Buyer Relationship Quality in the Financial Service Industry
Chen, Xianglin - 2021
The investigation examined some issues regarding relationship quality between buyer and seller from the perspective of an (a) financial service industry. The aim of the research investigate factors affecting relationship quality between buyer and seller in the financial service industry, and...
Persistent link: https://www.econbiz.de/10013235550
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The Impact of Seller-Buyer Relationship Quality in the Financial Service Industry
Chen, Xianglin - 2021
The investigation examined some issues regarding relationship quality between buyer and seller from the perspective of an (a) financial service industry. The aim of the research investigate factors affecting relationship quality between buyer and seller in the financial service industry, and...
Persistent link: https://www.econbiz.de/10013235551
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Key strategic prescription for Indian financial services sector : a study with special reference to ICICI Bank
Mittal, Anurag - In: Manthan : journal of commerce and management 4 (2017) 1, pp. 82-93
Persistent link: https://www.econbiz.de/10011863128
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US banks need a new approach to customer experience
Jiménez, Alex - In: Journal of digital banking 7 (2023) 3, pp. 215-223
Persistent link: https://www.econbiz.de/10014309803
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FinTech and the customer experience : how to embrace change in macedonian banking industry?
Hristova, Snezhana; Stevčevska-Srbinoska, Dušica; … - In: AICEI proceedings 17 (2022), pp. 208-216
Over the last decade, modern, disruptive innovation and FinTech services have been developing rapidly and are becoming widely used in the banking industry, thereby transforming financial services for customers with both positive and negative implications. Our paper contributes to identifying the...
Persistent link: https://www.econbiz.de/10014229915
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Determinants of reputation of leading Spanish financial institutions among their customers in a context of economic crisis
Ruiz, Belén; Esteban, Águeda; Gutiérrez, Santiago - In: Business research quarterly : BRQ 17 (2014) 4, pp. 259-278
Persistent link: https://www.econbiz.de/10010532664
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Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-ming; Shih, Chia-mei; Chen, Chin-yuan; Tseng, … - In: The service industries journal 32 (2012) 5, pp. 773-787
Persistent link: https://www.econbiz.de/10009535899
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The moderating influence of broad-scope trust on customer-seller relationships
Hansen, Torben - In: Psychology & marketing 29 (2012) 5, pp. 350-364
Persistent link: https://www.econbiz.de/10009547317