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Analyse der Service-Profit-Chain bei Unternehmensberatungen
Höck, Michael; Ringle, Christian M. - In: Produkt- und Prozessinnovationen in …, (pp. 181-196). 2008
Persistent link: https://www.econbiz.de/10003713514
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The relation between customer satisfaction and employees' assessment of business performance : developing a new research model
Nazeri, Ali; Keshavarzi, Majid; Babayof, Fatemeh - In: International journal of economic perspectives : IJEP 11 (2017) 3, pp. 637-646
Persistent link: https://www.econbiz.de/10012209416
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens; Iseke, Anja; Derfuß, Klaus; Eller, … - In: Journal of marketing 81 (2017) 3, pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
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Explaining hospital performance via the cube one framework
Massimino, Phoebe M.; Kopelman, Richard E.; Joseph, Meg L. - In: Journal of organizational effectiveness : people and … 2 (2015) 1, pp. 73-90
Persistent link: https://www.econbiz.de/10011302471
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Linking organizational service orientation to retailer profitability : insights from the service-profit chain
Briggs, Elten; Deretti, Sandro; Kato, Heitor T. - In: Journal of business research : JBR 107 (2020), pp. 271-278
Persistent link: https://www.econbiz.de/10012156757
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Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie; Jones, Robert Paul; Clinton, Suzanne - In: Journal of business research : JBR 135 (2021), pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
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Determinants of overall franchisee satisfaction : application of the performance feedback theory
Jirásek, Michal; Gaffke, Susanne Maria; Windsperger, Josef - In: Journal of strategic marketing 30 (2022) 2, pp. 221-238
Persistent link: https://www.econbiz.de/10013170061
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Employee motivation, job satisfaction, customer satisfaction, and firm performance : the moderating role of employee empowerment
Makhamreh, Hebah Zaki; Alsakarneh, Asaad; Eneizan, Bilal; … - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 23 (2022) 2, pp. 357-364
This study mainly focuses on examining the effects of employee motivation on Job Satisfaction, job satisfaction on customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the relationship between employee motivation and job...
Persistent link: https://www.econbiz.de/10014246880
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Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry
Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182
The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...
Persistent link: https://www.econbiz.de/10011934091