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Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
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How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.; Franke, George R.; Brown, Tom; … - In: Journal of marketing 76 (2012) 3, pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
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Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry; Fong, Lawrence Hoc Nang - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
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The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.; Prentice, Catherine; Moyle, Brent - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
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Proactive customer service : operational benefits and economic frictions
Delana, Kraig; Savva, Nicos; Tezcan, Tolga - In: Manufacturing & service operations management : M & SOM 23 (2021) 1, pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
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How does customer recognition affect service provision?
Li, Jiaoyang; Zhang, Jianqiang - In: International journal of research in marketing : IJRM ; … 38 (2021) 4, pp. 900-914
Persistent link: https://www.econbiz.de/10013191809
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Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns
Guo, Xiongfei; Chen, Jing - In: Transportation research / E : an international journal 177 (2023), pp. 1-22
Persistent link: https://www.econbiz.de/10014419329
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Employee loyalty and engagement in UAE public sector
Ibrahim, Maha; Al Falasi, Saoud - In: Employee relations 36 (2014) 5, pp. 562-582
Persistent link: https://www.econbiz.de/10010393302
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Team participation and online gamer loyalty
Teng, Ching-I; Chen, Wei-Wen - In: Electronic commerce research and applications 13 (2014) 1, pp. 24-31
Persistent link: https://www.econbiz.de/10011348337
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The effect of perceived value and mobile game loyalty on in-app purchase intention in mobile game in Indonesia : case study : Mobile Legend and Love Nikki
Purnami, Luh Dyah; Agus, Anna Amalyah - In: ASEAN marketing journal : Association of Southeast … 12 (2020) 1, pp. 9-19
Persistent link: https://www.econbiz.de/10012503235