Ting, Chung-Te; Huang, Yu-Sheng; Lin, Cheng-Te; Pan, … - In: Administrative Sciences : open access journal 9 (2019) 3/63, pp. 1-18
min. This paper offers support for restaurant managers to manage consumer relationships. …Restaurant service quality assessment has generally focused on the dining service. However, restaurant service begins … with waiting for the meal. When service failure occurs due to a long waiting time, restaurant managers should adopt …