Narrow search
Showing 1 - 10 of 1,853
Cover Image
Differences between stayers, switchers, and heavy switchers : a study in the telecommunications service market
Moreira, António Carrizo; Silva, Pedro Miguel; … - In: Marketing intelligence & planning 34 (2016) 6, pp. 843-862
Persistent link: https://www.econbiz.de/10011572236
Cover Image
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin; Blank, Cornelia; Schobersberger, Wolfgang - In: The TQM journal : the international review of … 36 (2024) 5, pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Cover Image
Exploring the structural relationships between service quality, perceived value, satisfaction, and loyalty in nonprofit sport clubs : empirical evidence from Germany
Min, Doosik - In: Sport marketing quarterly : preferred journal of the … 31 (2022) 3, pp. 198-211
Persistent link: https://www.econbiz.de/10013411483
Cover Image
Dienstleistungen im Internet und ihre Qualität aus Kundensicht
Breithaupt, Hans-Friedrich - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002749839
Cover Image
Messung und Konsequenzen von Servicequalität im E-Commerce : eine empirische Analyse am Beispiel des Internet-Banking
Bauer, Hans H.; Falk, Tomas; Hammerschmidt, Maik - In: Dienstleistungsmarketing, (pp. 45-57). 2004
Persistent link: https://www.econbiz.de/10002208776
Cover Image
The impact of brand strength on satisfaction, loxaltry and WOM : an empirical examination in the higher education sector
Casidy, Riza; Wymer, Walter - In: The journal of brand management : an international journal 22 (2015) 2, pp. 117-135
Persistent link: https://www.econbiz.de/10011288584
Cover Image
Does the hierarchical position of the buyer make a difference? : the influence of perceived adaptive selling on customer satisfaction and loyalty in a business-to-business context
Román, Sergio; Martín, Pedro Juan - In: The journal of business & industrial marketing 29 (2014) 5, pp. 364-373
Persistent link: https://www.econbiz.de/10010393925
Cover Image
Individual investors' satisfaction and loyalty in online securities trading using the technology acceptance model
Hien Nguyen; Pham, Long; Williamson, Stan; Nguyen Duy Hung - In: International journal of management and decision making … 19 (2020) 2, pp. 239-266
Persistent link: https://www.econbiz.de/10012253662
Cover Image
Excellent products or servitisation? : analysing retailers' preference before and after a loyalty programme
Vila-Lopez, Natalia; Kuster-Boluda, Ines - In: Total quality management & business excellence : an … 28 (2017) 12, pp. 1378-1392
Persistent link: https://www.econbiz.de/10011781629
Cover Image
Investigating the relationship between experience, well-being, and loyalty : a study of wellness tourists
Ramjit Singh; Manhas, Parikshat Singh; Mir, Mudasir Ahmad; … - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-20
tourist experience, as well as loyalty in the context of wellness and spa tourism. The exploratory-descriptive design was … emotions, experience, and life Satisfaction lead to loyalty. Furthermore, the present study tested the mediating role of … between experience and loyalty. Finally, the findings showed that destination images moderated the relationship between …
Persistent link: https://www.econbiz.de/10013395870