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Kundenbindungsmanagement im Einzelhandel : eine kausalanalytische Untersuchung am Beispiel des Textilfacheinzelhandels
Fuchs, Andreas - 2010 - 1. Auflage
Persistent link: https://www.econbiz.de/10003901869
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Does the hierarchical position of the buyer make a difference? : the influence of perceived adaptive selling on customer satisfaction and loyalty in a business-to-business context
Román, Sergio; Martín, Pedro Juan - In: The journal of business & industrial marketing 29 (2014) 5, pp. 364-373
Persistent link: https://www.econbiz.de/10010393925
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Self-expressiveness in shopping
Sirgy, M. Joseph; Lee, Dong-jin; Yu, Grace B.; … - In: Journal of retailing and consumer services 30 (2016), pp. 292-299
Persistent link: https://www.econbiz.de/10011473231
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Linking retailing experiences with life satifaction : the concept of story-type congruity with shopper's identity
Grzeskowiak, Stephan; Sirgy, M. Joseph; Foscht, Thomas; … - In: International journal of retail & distribution management 44 (2016) 2, pp. 124-138
Persistent link: https://www.econbiz.de/10011552611
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Excellent products or servitisation? : analysing retailers' preference before and after a loyalty programme
Vila-Lopez, Natalia; Kuster-Boluda, Ines - In: Total quality management & business excellence : an … 28 (2017) 12, pp. 1378-1392
Persistent link: https://www.econbiz.de/10011781629
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Interaktionskompetenz im Vertrieb : Konzeptualisierung und Erfolgswirkung
Schulte, Vera - 2015
Persistent link: https://www.econbiz.de/10010497010
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The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian; Stock-Homburg, Ruth - 2003
Persistent link: https://www.econbiz.de/10001866778
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The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian; Stock-Homburg, Ruth - 2003
Persistent link: https://www.econbiz.de/10002512381
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Four positive effects of a salesperson’s regional dialect in services selling
Maier, Robert; Hoffmann, Stefan - In: Journal of service research : JSR 14 (2011) 4, pp. 460-474
Persistent link: https://www.econbiz.de/10009491358
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Anstrengung und Fähigkeiten des Kundenkontaktmitarbeiters im Service Encounter als zentrale Determinanten der Kundenzufriedenheit : eine empirische Analyse aus Kundensicht
Specht, Nina; Fichtel, Sina - In: Innovatives Dienstleistungsmarketing in Theorie und Praxis, (pp. 121-151). 2006
Persistent link: https://www.econbiz.de/10003413668