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~subject:"Gesundheitsversorgung"
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Gesundheitsversorgung
Service quality
21,009
Dienstleistungsqualität
20,820
Customer satisfaction
15,528
Kundenzufriedenheit
13,871
Consumer behaviour
7,298
Konsumentenverhalten
7,136
Relationship marketing
6,907
Beziehungsmarketing
6,863
Qualitätsmanagement
2,791
Quality management
2,727
Wirtschaftsprüfung
2,490
Financial audit
2,488
Krankenhaus
1,922
Hospital
1,914
USA
1,718
United States
1,695
Health care
1,612
Customer service
1,447
Deutschland
1,405
Kundenservice
1,391
Germany
1,382
Theory
1,323
Theorie
1,321
Online retailing
1,298
Online-Handel
1,298
customer satisfaction
1,298
Product quality
1,294
Gesundheitswesen
1,284
Produktqualität
1,281
Health care system
1,269
Arbeitszufriedenheit
1,200
Job satisfaction
1,200
Dienstleistungssektor
1,170
Service industry
1,166
Satisfaction
1,142
Electronic Commerce
1,098
E-commerce
1,077
Hotel industry
1,045
Hotellerie
1,041
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Undetermined
699
Free
424
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Article
1,064
Book / Working Paper
530
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1
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Article in journal
1,023
Aufsatz in Zeitschrift
1,023
Graue Literatur
191
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191
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171
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171
Aufsatz im Buch
41
Book section
41
Hochschulschrift
22
Aufsatzsammlung
17
Collection of articles of several authors
17
Sammelwerk
17
Thesis
15
Conference paper
12
Konferenzbeitrag
12
Konferenzschrift
6
Collection of articles written by one author
5
Sammlung
5
Amtsdruckschrift
4
Government document
4
Case study
3
Conference proceedings
3
Fallstudie
3
Advisory report
2
Gutachten
2
Accompanied by computer file
1
Bibliografie
1
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1
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1
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1
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1
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1
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1
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English
1,532
German
62
Italian
1
Spanish
1
Swedish
1
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Siciliani, Luigi
21
Straume, Odd Rune
15
Brekke, Kurt R.
10
Gravelle, Hugh
9
Levaggi, Rosella
8
Saghafian, Soroush
8
Antony, Jiju
7
Gutacker, Nils
7
Hopp, Wallace J.
7
Horwitz, Jill R.
7
McColl-Kennedy, Janet R.
7
Brekke, Kurt Richard
6
Chakraborty, Subhajit
6
Chen, Xi
6
Cudney, Elizabeth A.
6
Das, Jishnu
6
McFadden, Kathleen L.
6
Nichols, Austin
6
Palumbo, Rocco
6
Wübker, Ansgar
6
Avdic, Daniel
5
Boone, Jan
5
Brosig-Koch, Jeannette
5
Chandrasekaran, Aravind
5
Frakes, Michael
5
Fredendall, Lawrence D.
5
Geissler, Alexander
5
Ginja, Rita
5
Jena, Anupam B.
5
Kairies-Schwarz, Nadja
5
Le Nguyen Hau
5
Osei-Frimpong, Kofi
5
Russell, Roberta S.
5
Schottmüller, Christoph
5
Singer, Sara J.
5
Tucker, Anita L.
5
Willage, Barton
5
Willén, Alexander
5
Bartram, Timothy
4
Berta, Paolo
4
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National Bureau of Economic Research
16
OECD
11
IGI Global
7
World Bank Group
4
Bad Orber Gespräche <10., 2005, Berlin>
2
Department of Health, Education, and Welfare
2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Taylor and Francis.
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
American Society for Quality
1
Boston Consulting Group
1
CRC Press.
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Fachhochschule Bonn-Rhein-Sieg
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Quality & Safety Commission New Zealand
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
Nomos Verlagsgesellschaft
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Commission on Organization of the Executive Branch of the Government (1953-1955) / Task Force on Federal Medical Services
1
W. Kohlhammer GmbH
1
Weltgesundheitsorganisation
1
Weltwirtschaftsforum
1
Wissenschaftliches Institut der AOK
1
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Published in...
All
Health care management review : HCM review
59
Journal of health organization and management
41
Health marketing quarterly
30
The TQM journal : the international review of organizational improvement
22
Quality management journal : QMJ
21
Journal of health economics
19
Total quality management & business excellence
17
International journal of hospitality management
16
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
Technological forecasting & social change : an international journal
15
The service industries journal
15
International journal of productivity and quality management : IJPQM
13
International journal of quality and service sciences
13
NBER Working Paper
13
Health care management science
12
International journal of quality & reliability management
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
Journal of business research : JBR
11
Manufacturing & service operations management : M & SOM
11
The European journal of health economics : HEPAC ; health economics in prevention and care
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of operational research : EJOR
9
Journal of service management
9
Services marketing quarterly
9
Discussion paper series / IZA
8
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Public management review
8
Working paper / World Institute for Development Economics Research
8
CESifo working papers
7
CHE research paper
7
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Source
All
ECONIS (ZBW)
1,595
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1
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1,595
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1
The influence of branding and communication on the perception of value : a study from the perspective of medical tourism services
Sousa, Bruno
;
Alves, Gisela Maria
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 355-367
Persistent link: https://www.econbiz.de/10014311713
Saved in:
2
Cost-effective service excellence in healthcare
Wirtz, Jochen
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 98-104
Persistent link: https://www.econbiz.de/10012113575
Saved in:
3
Fortis : restructuring service excellence training in Indian healthcare industry
Omanwar, Sunil
;
Chatterjee, Devjani
- In:
Global business review
25
(
2024
)
1
,
pp. 40-50
Persistent link: https://www.econbiz.de/10014634147
Saved in:
4
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
5
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
6
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
Saved in:
7
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
Saved in:
8
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
9
Determinants of customer satisfaction in healthcare industry : the case of the Hellenic Red Cross
Chalikias, Miltiadis
;
Drosos, Dimitris
;
Skordoulis, Michalis
- In:
International journal of electronic marketing and …
7
(
2016
)
4
,
pp. 311-321
Persistent link: https://www.econbiz.de/10011664549
Saved in:
10
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
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