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Gesundheitsversorgung
Service quality
21,439
Dienstleistungsqualität
20,688
Customer satisfaction
15,261
Kundenzufriedenheit
13,675
Dienstleistungssektor
12,341
Service industry
11,338
Consumer behaviour
8,111
Konsumentenverhalten
7,919
Relationship marketing
7,189
Beziehungsmarketing
7,139
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3,271
Gastgewerbe
3,178
Restaurant industry
3,125
Deutschland
3,080
USA
3,008
Hospitality industry
2,977
Qualitätsmanagement
2,953
United States
2,907
Quality management
2,881
Germany
2,744
Wirtschaftsprüfung
2,487
Financial audit
2,481
Krankenhaus
2,392
Hospital
2,376
Theorie
2,360
Theory
2,315
Innovation
1,860
Tourismuswirtschaft
1,681
Tourism industry
1,680
Health care
1,638
India
1,583
Dienstleistung
1,573
Customer service
1,559
Indien
1,540
Hotel industry
1,496
Hotellerie
1,494
Industrie
1,461
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1,457
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1,456
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6
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5
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4
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2
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1,533
German
66
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Siciliani, Luigi
21
Straume, Odd Rune
15
Brekke, Kurt R.
10
Gravelle, Hugh
9
Levaggi, Rosella
8
Saghafian, Soroush
8
Antony, Jiju
7
Gutacker, Nils
7
Hopp, Wallace J.
7
Horwitz, Jill R.
7
McColl-Kennedy, Janet R.
7
Brekke, Kurt Richard
6
Cudney, Elizabeth A.
6
Das, Jishnu
6
McFadden, Kathleen L.
6
Nichols, Austin
6
Palumbo, Rocco
6
Avdic, Daniel
5
Boone, Jan
5
Brosig-Koch, Jeannette
5
Chakraborty, Subhajit
5
Chandrasekaran, Aravind
5
Chen, Xi
5
Frakes, Michael
5
Fredendall, Lawrence D.
5
Geissler, Alexander
5
Ginja, Rita
5
Jena, Anupam B.
5
Kairies-Schwarz, Nadja
5
Le Nguyen Hau
5
Osei-Frimpong, Kofi
5
Russell, Roberta S.
5
Schottmüller, Christoph
5
Singer, Sara J.
5
Tucker, Anita L.
5
Willage, Barton
5
Willén, Alexander
5
Wübker, Ansgar
5
Bartram, Timothy
4
Berta, Paolo
4
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2
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2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Taylor and Francis.
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
American Society for Quality
1
Boston Consulting Group
1
CRC Press.
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Fachhochschule Bonn-Rhein-Sieg
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Quality & Safety Commission New Zealand
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Industrial Conference Board
1
Nomos Verlagsgesellschaft
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Springer International Publishing
1
United States / Commission on Organization of the Executive Branch of the Government (1953-1955) / Task Force on Federal Medical Services
1
W. Kohlhammer GmbH
1
Weltgesundheitsorganisation
1
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Health care management review : HCM review
55
Journal of health organization and management
42
Health marketing quarterly
30
The TQM journal : the international review of organizational improvement
22
Quality management journal : QMJ
21
Journal of health economics
19
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
Technological forecasting & social change : an international journal
16
International journal of hospitality management
15
The service industries journal
15
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health care management science
12
International journal of quality & reliability management
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of quality and service sciences
11
Journal of business research : JBR
11
The European journal of health economics : HEPAC ; health economics in prevention and care
11
European journal of operational research : EJOR
10
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of service management
9
Public management review
9
Services marketing quarterly
9
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Working paper / World Institute for Development Economics Research
8
CHE research paper
7
Discussion paper / Centre for Economic Policy Research
7
Discussion paper series / IZA
7
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ECONIS (ZBW)
1,593
EconStor
7
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1
The influence of colour of lighting on customers' waiting time perceptions
Bilgili, Bilsen
;
Ozkul, Emrah
;
Koc, Erdogan
- In:
Total quality management & business excellence
31
(
2020
)
10
,
pp. 1098-1111
Persistent link: https://www.econbiz.de/10012256693
Saved in:
2
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
3
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
4
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
5
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
6
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
7
Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Journal of travel and tourism marketing
36
(
2019
)
2
,
pp. 253-267
Persistent link: https://www.econbiz.de/10012179396
Saved in:
8
Strengthening the quality of service oriented to medical tourists : a strategy for the sustainability of the hotel sector in Barraquilla
Castellano, María Isabel
;
Bittar, Olga
;
Caridad, Migdalia
- In:
Inventi impact: service sector
(
2021
)
3
,
pp. 158-172
Persistent link: https://www.econbiz.de/10012696552
Saved in:
9
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
10
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
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