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I'm no expert, but … ? : consumer use of supportive digital tools in health services
Bocking, Helen; Russell-Bennett, Rebekah; Letheren, Kate - In: Journal of service theory and practice 32 (2022) 2, pp. 105-131
Persistent link: https://www.econbiz.de/10013190858
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The role of affect in consumer evaluation of health care services
Ng, Sandy; Russell-Bennett, Rebekah - In: Health marketing quarterly 32 (2015) 1, pp. 31-47
Persistent link: https://www.econbiz.de/10011289343
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Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.; Russell-Bennett, Rebekah; Tombs, … - In: Australasian marketing journal 22 (2014) 3, pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
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Blended human-technology service realities in healthcare
Dodds, Sarah; Russell-Bennett, Rebekah; Chen, Tom; … - In: Journal of service theory and practice 32 (2022) 1, pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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Value co-creation in online healthcare communities : the impact of patients' reference frames on cure and care
Van Oerle, Sarah; Lievens, Annouk; Mahr, Dominik - In: Psychology & marketing 35 (2018) 9, pp. 629-639
Persistent link: https://www.econbiz.de/10011970122