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~subject:"Gesundheitswesen"
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Gesundheitswesen
Service quality
21,009
Dienstleistungsqualität
20,820
Customer satisfaction
15,528
Kundenzufriedenheit
13,871
Consumer behaviour
7,298
Konsumentenverhalten
7,136
Relationship marketing
6,907
Beziehungsmarketing
6,863
Qualitätsmanagement
2,791
Quality management
2,727
Wirtschaftsprüfung
2,490
Financial audit
2,488
Krankenhaus
1,922
Hospital
1,914
USA
1,718
United States
1,695
Health care
1,612
Gesundheitsversorgung
1,595
Customer service
1,447
Deutschland
1,405
Kundenservice
1,391
Germany
1,382
Theory
1,323
Theorie
1,321
Online retailing
1,298
Online-Handel
1,298
customer satisfaction
1,298
Product quality
1,294
Produktqualität
1,281
Health care system
1,269
Arbeitszufriedenheit
1,200
Job satisfaction
1,200
Dienstleistungssektor
1,170
Service industry
1,166
Satisfaction
1,142
Electronic Commerce
1,098
E-commerce
1,077
Hotel industry
1,045
Hotellerie
1,041
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573
Free
344
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Article
850
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434
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Article in journal
818
Aufsatz in Zeitschrift
818
Graue Literatur
132
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132
Arbeitspapier
119
Working Paper
119
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35
Book section
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Collection of articles of several authors
23
Sammelwerk
23
Hochschulschrift
20
Aufsatzsammlung
19
Thesis
14
Conference paper
10
Konferenzbeitrag
10
Konferenzschrift
9
Conference proceedings
5
Amtsdruckschrift
3
Case study
3
Fallstudie
3
Government document
3
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2
Sammlung
2
Systematic review
2
Übersichtsarbeit
2
Advisory report
1
Bibliografie
1
Bibliografie enthalten
1
Bibliography included
1
Forschungsbericht
1
Gutachten
1
Handbook
1
Handbuch
1
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1
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1
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1
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English
1,231
German
51
Danish
2
Swedish
1
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Propper, Carol
23
Gaynor, Martin
20
Siciliani, Luigi
14
Cutler, David M.
11
Huckman, Robert S.
11
Gravelle, Hugh
10
Frank, Richard G.
9
Laudicella, Mauro
8
Sutton, Matt
8
Hopp, Wallace J.
7
Kolstad, Jonathan
6
Landrum, Mary Beth
6
McColl-Kennedy, Janet R.
6
Palumbo, Rocco
6
Pfannstiel, Mario A.
6
Rebitzer, James B.
6
Saghafian, Soroush
6
Seiler, Stephan
6
Antony, Jiju
5
Callen, Michael
5
Chandrasekaran, Aravind
5
Cudney, Elizabeth A.
5
Fichera, Eleonora
5
Fredendall, Lawrence D.
5
Islam, Shahidul
5
Le Nguyen Hau
5
Lee, Donhee
5
Mullen, Kathleen J.
5
Osei-Frimpong, Kofi
5
Rosenthal, Meredith B.
5
Shapira, Gil
5
Taylor, Lowell J.
5
Tucker, Anita L.
5
Votruba, Mark
5
Barros, Pedro Pita
4
Basu, Anirban
4
Chakraborty, Subhajit
4
Chalkley, Martin
4
D'Souza, Sunil
4
Danaher, Tracey S.
4
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National Bureau of Economic Research
18
OECD
12
IGI Global
5
World Bank Group
5
World Bank
4
European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Weltbank
2
Boston Consulting Group
1
CRC Press.
1
Centre for Economic Policy Research
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Edward Elgar Publishing
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Ministry of Health
1
Health Quality & Safety Commission New Zealand
1
Institut für Qualität und Wirtschaftlichkeit im Gesundheitswesen
1
Institute of Economic Affairs <London>
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Growth Centre <London>
1
International Healthcare Industry Research
1
Nordic Council of Ministers
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
Taylor and Francis.
1
United States / Commission on Organization of the Executive Branch of the Government (1953-1955) / Task Force on Federal Medical Services
1
University of Southampton / Department of Economics
1
Verein für Socialpolitik / Gesundheitsökonomischer Ausschuss
1
Verlag Dr. Kovač
1
W. Kohlhammer GmbH
1
Weltbankgruppe
1
Weltwirtschaftsforum
1
Zukunftsinitiative Rheinland-Pfalz
1
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Published in...
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Journal of health organization and management
29
Health care management review : HCM review
26
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
Quality management journal : QMJ
15
Health marketing quarterly
13
Journal of service management
13
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Technological forecasting & social change : an international journal
12
The service industries journal
12
Total quality management & business excellence
11
CHE research paper
10
International journal of hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of quality and service sciences
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
World Bank E-Library Archive
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
Service business
8
The European journal of health economics : HEPAC ; health economics in prevention and care
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of the Operational Research Society
7
OECD Health Statistics
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The journal of services marketing
7
Health economics review
6
Journal of public economics
6
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ECONIS (ZBW)
1,284
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1
The influence of branding and communication on the perception of value : a study from the perspective of medical tourism services
Sousa, Bruno
;
Alves, Gisela Maria
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 355-367
Persistent link: https://www.econbiz.de/10014311713
Saved in:
2
Cost-effective service excellence in healthcare
Wirtz, Jochen
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 98-104
Persistent link: https://www.econbiz.de/10012113575
Saved in:
3
Fortis : restructuring service excellence training in Indian healthcare industry
Omanwar, Sunil
;
Chatterjee, Devjani
- In:
Global business review
25
(
2024
)
1
,
pp. 40-50
Persistent link: https://www.econbiz.de/10014634147
Saved in:
4
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
5
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
6
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
Saved in:
7
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
Saved in:
8
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
9
Determinants of customer satisfaction in healthcare industry : the case of the Hellenic Red Cross
Chalikias, Miltiadis
;
Drosos, Dimitris
;
Skordoulis, Michalis
- In:
International journal of electronic marketing and …
7
(
2016
)
4
,
pp. 311-321
Persistent link: https://www.econbiz.de/10011664549
Saved in:
10
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
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