Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72
Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … results of this study can be used as a source of feedback to hospital management, meaning that they can essentially lead to … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services …