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Performance of direct mail in building customer loyalty in Greek automotive sector during the financial crisis
Yaqub, Muhammad Zafar; Mandurah, Saud Mahmood - In: International journal of business performance management 18 (2017) 3, pp. 253-273
Persistent link: https://www.econbiz.de/10011736005
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Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni; Bouranta, Nancy; Psomas, Evangelos - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
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Store image attributes and customer satisfaction across different customer profiles within the supermarket sector in Greece
Theodoridis, Prokopis K.; Chatzipanagiotou, Kalliopi C. - In: European journal of marketing : EJM 43 (2009) 5/6, pp. 708-734
Persistent link: https://www.econbiz.de/10009525835
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Extending E-S-QAUL with hedonic dimensions to measure the quality of internet travel services and its effects on perceived value, loyalty and switching barriers
Santouridis, Ilias; Krikoni, Eirini - In: International journal of technology marketing : IJTMkt 11 (2016) 3, pp. 301-318
Persistent link: https://www.econbiz.de/10011628238
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Formulating accommodation brand loyalty : evidence from Greece
Fragkogianni, Marietta; Koutra, Christina - In: Emerging human and techno-human business management …, (pp. 151-187). 2020
Persistent link: https://www.econbiz.de/10012522239
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Advertising agency selection, customer retention and satisfaction factors : an exploratory research in the Greek advertising market
Katsonis, Nikolaos; Tsekouropoulos, Georgios; … - In: International journal of technology marketing : IJTMkt 13 (2019) 2, pp. 125-142
Persistent link: https://www.econbiz.de/10012140190
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Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
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Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction
Glaveli, Niki; Papadimitriou, Dimitra; Karagiorgos, Thomas - In: European Sport management quarterly : ESMQ 23 (2023) 3, pp. 767-788
Persistent link: https://www.econbiz.de/10014283326
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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Testing perceived relational benefits as satisfaction and behavioral outcomes drivers
Dimitriadis, Sergios - In: The international journal of bank marketing : IJBM 28 (2010) 4, pp. 297-313
Persistent link: https://www.econbiz.de/10008647655