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Health care
Service quality
31
Dienstleistungsqualität
30
Emotion
28
Consumer behaviour
26
Konsumentenverhalten
25
Relationship marketing
25
Beziehungsmarketing
24
Australia
20
Australien
18
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungssektor
14
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Beschwerdemanagement
9
Complaint management
9
Diversity Management
9
Diversity management
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Gesundheitsversorgung
9
Betriebliche Wertschöpfung
8
Dienstleistung
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Marketing not elsewhere classified
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Value creation
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China
7
Customer service
7
Customer value
7
Kundenservice
7
Kundenwert
7
Organizational behaviour
7
Services
7
Verhalten in Organisationen
7
Arbeitspsychologie
6
Customer experience
6
Gesundheitswesen
6
Health care system
6
Rebekah Russell-Bennett
6
Satisfaction
6
Arbeitsgruppe
5
Customer integration
5
Entrepreneurship
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McColl-Kennedy, Janet R.
9
Sweeney, Jillian C.
3
Danaher, Tracey S.
2
Frow, Pennie
2
Gallan, Andrew S.
2
Hogan, Suellen J.
2
Orsingher, Chiara
2
Payne, Adrian
2
Snyder, Hannah
2
Witell, Lars
2
Anderson, Laurel
1
Barakshina, Tatiana
1
Butten, Kaley
1
Cui, Lin
1
Dagger, Tracey S.
1
Danaher, Peter J.
1
Elg, Mattias
1
Fan, Di
1
Figueiredo, Bernardo
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Green, Teegan
1
Hansen, David
1
Helkkula, Anu
1
Hibbert, Sally
1
Härtel, Charmine E. J.
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Lervik-Olsen, Line
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Li, Jane
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Luca, Nadina
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Roy, Sanjit
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Spanjol, Jelena
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Titman, Jason
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Van Kasteren, Yasmin
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Vargo, Stephen L.
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Varnfield, Marlien
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Verma, Rohit
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Winklhofer, Heidi
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Zaki, Mohamed
1
Zhang, Mingqiong Mike
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Zhu, Cherrie Jiuhua
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Journal of business research : JBR
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
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The international journal of human resource management
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ECONIS (ZBW)
10
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1
Influence of high performance work systems on employee subjective well-being and job burnout : empirical evidence from the Chinese healthcare sector
Fan, Di
;
Cui, Lin
;
Zhang, Mingqiong Mike
;
Zhu, Cherrie …
- In:
The international journal of human resource management
25
(
2014
)
7
,
pp. 931-950
Persistent link: https://www.econbiz.de/10010251221
Saved in:
2
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
3
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
4
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
5
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
6
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
Saved in:
7
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
8
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
9
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
10
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
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