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~subject:"Health care"
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The Influence of Customer Sati...
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Health care
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Krankenhaus
13,293
Relationship marketing
12,665
Beziehungsmarketing
12,594
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8,010
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6,880
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6,174
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6,140
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5,441
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5,424
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4,875
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4,855
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4,528
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4,474
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4,396
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4,378
Electronic Commerce
4,360
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4,229
Gesundheitsversorgung
3,838
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3,826
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Siciliani, Luigi
47
Straume, Odd Rune
25
Chandra, Amitabh
17
Fronstin, Paul
15
Brekke, Kurt R.
14
Demeulemeester, Erik
14
Street, Andrew
14
Gravelle, Hugh
13
Sacarny, Adam
13
Saghafian, Soroush
13
Augurzky, Boris
12
Currie, Janet
12
Sutton, Matt
12
Beivers, Andreas
11
Boone, Jan
11
Hopp, Wallace J.
11
Levaggi, Rosella
11
Chernew, Michael
10
Frakes, Michael
10
Lippi Bruni, Matteo
10
Syverson, Chad
10
Ugolini, Cristina
10
Widmer, Philippe K.
10
Chen, Xi
9
Kairies-Schwarz, Nadja
9
Terwiesch, Christian
9
Tucker, Anita L.
9
Wübker, Ansgar
9
Antony, Jiju
8
Berta, Paolo
8
Cardoen, Brecht
8
Chan, Carri W.
8
Gowrisankaran, Gautam
8
Gutacker, Nils
8
Horwitz, Jill R.
8
Hurst, Jeremy
8
McColl-Kennedy, Janet R.
8
Neubauer, Günter
8
Scholtes, Stefan
8
Schreyögg, Jonas
8
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17
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11
Springer Fachmedien Wiesbaden
5
Taylor and Francis.
5
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
4
World Bank Group
4
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <19., 2014, Berlin>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <21., 2016, Berlin>
2
Barmer <Körperschaft>
2
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2
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2
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
2
Fraser Institute
2
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2
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2
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1
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1
CRC Press.
1
Conference on Consumer Incentives in Health Care Uses <1973, Washington, DC>
1
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1
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1
Edward Elgar Publishing
1
Ermeneia, Studi & Strategie di Sistema <Rom>
1
Ernst & Young AG
1
Europäische Kommission
1
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Journal of health organization and management
89
Health care management review : HCM review
87
Health care management science
76
European journal of operational research : EJOR
55
Journal of health economics
55
NBER working paper series
55
Health marketing quarterly
48
Health economics
42
Management science : journal of the Institute for Operations Research and the Management Sciences
42
NBER Working Paper
37
Health economics review
35
The European journal of health economics : HEPAC ; health economics in prevention and care
34
The TQM journal : the international review of organizational improvement
33
Manufacturing & service operations management : M & SOM
31
Working paper / National Bureau of Economic Research, Inc.
31
Socio-economic planning sciences : the international journal of public sector decision-making
30
Health care management science : a new journal serving the international health care management community
29
Production and operations management : the flagship research journal of the Production and Operations Management Society
29
The European journal of health economics
29
International journal of production research
27
Production and operations management : an international journal of the Production and Operations Management Society
27
Quality management journal : QMJ
26
Technological forecasting & social change : an international journal
26
Journal of business research : JBR
22
Omega : the international journal of management science
22
International journal of pharmaceutical and healthcare marketing : IJPHM
21
Discussion paper series / IZA
18
International journal of hospitality management
18
International journal of production economics
18
Operations research
18
Public management review
18
The service industries journal
18
Total quality management & business excellence
18
International journal of quality & reliability management
16
CESifo working papers
15
International journal of productivity and quality management : IJPQM
15
Working paper
15
IMF Staff Country Reports
14
International journal of public sector management : IJPSM
14
Journal of industrial engineering and management : JIEM
14
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ECONIS (ZBW)
3,837
Other ZBW resources
23
RePEc
15
EconStor
1
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1
Strengthening the quality of service oriented to medical tourists : a strategy for the sustainability of the hotel sector in Barraquilla
Castellano, María Isabel
;
Bittar, Olga
;
Caridad, Migdalia
- In:
Inventi impact: service sector
(
2021
)
3
,
pp. 158-172
Persistent link: https://www.econbiz.de/10012696552
Saved in:
2
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
3
The mediating role of patient satisfaction in the effect of patient visit experiences on word-of-mouth intention
Akbolat, Mahmut
;
Sezer, Cemal
;
Ünal, Özgün
;
Amarat, …
- In:
Health marketing quarterly
38
(
2021
)
1
,
pp. 12-22
Persistent link: https://www.econbiz.de/10012607836
Saved in:
4
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
5
Hospitality bridging healthcare : career opportunities for the future hotel school graduate
DeMicco, Frederick J.
;
La Forgia, John
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1072-1079
Persistent link: https://www.econbiz.de/10012259626
Saved in:
6
Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Journal of travel and tourism marketing
36
(
2019
)
2
,
pp. 253-267
Persistent link: https://www.econbiz.de/10012179396
Saved in:
7
Attracting a geographically diverse patient base : who is willing to travel for
hospital
care?
Thornton, Michele
;
Howard, Lindsey
;
Martin, William
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 561-578
Persistent link: https://www.econbiz.de/10014336851
Saved in:
8
Impact of trust in doctor caring, nurse caring and
hospital
administrative process on positive word of mouth : patient's and attendant's perceptions
AlOmari, Firas
;
Abu Bakar bin Abdul Hamid
- In:
International journal of business process integration …
10
(
2021
)
3/4
,
pp. 330-340
Persistent link: https://www.econbiz.de/10013450795
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9
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
10
Impact of participation on behaviour outcomes in health care service
Mahapatra, Sabita
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
4
,
pp. 1082-1098
Persistent link: https://www.econbiz.de/10011653530
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