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Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model

Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660

Purpose: This research aim to investigate the influence of service quality attributes towards customers' loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers' loyalty on health insurance...

Persistent link: https://www.econbiz.de/10011916017

A study on the effect of work environment perception on user satisfaction in health information systems : HISs quality as mediator

Tsai, Chung-hung; Zhu, Dauw-song - In: International journal of information technology and … 8 (2009) 2, pp. 196-213

Persistent link: https://www.econbiz.de/10003836585

Switching attitudes of Taiwanese middle-aged and elderly patients toward cloud healthcare services : an exploratory study

Lai, Jung-Yu; Wang, Juite - In: Technological forecasting & social change : an … 92 (2015), pp. 155-167

Persistent link: https://www.econbiz.de/10011389631

An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan

Wang, Mei-ling - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1004-1021

Persistent link: https://www.econbiz.de/10009793765

Shedding light on hospital service failure : findings from Taiwanese medical QCC

Chiu, Wen-Hong; Luong, Chi-Quyen; Chi, Hui-Ru - In: Total quality management & business excellence 31 (2020) 15, pp. 1718-1737

Persistent link: https://www.econbiz.de/10012385056

Measuring customer service in a private hospital

Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54

Persistent link: https://www.econbiz.de/10010511554

The relationship between income level and medical tourism service quality expectations

Moreno, Jose F.; Guiry, Michael - In: International journal of services, economics and management 6 (2014) 3, pp. 263-281

Persistent link: https://www.econbiz.de/10011282824

Evaluating healthcare process improvement for patient callbacks

Scott, Rebecce A.; George, Benjamin T. - In: International journal of services and standards 9 (2014) 1, pp. 51-66

Persistent link: https://www.econbiz.de/10011283323

Supply chain management and its effect on health care service quality : quantitative evidence from Jordanian private hospitals

Al-Saa'da, Raeeda Jamal; Taleb, Yara Khald Abu; … - In: Journal of management and strategy : JMS 4 (2013) 2, pp. 42-51

Persistent link: https://www.econbiz.de/10010227712

Medical tourism service quality : finally some empirical findings

Noor Hazilah Abd Manaf; Hussin, Husnayati; Jahn Kassim, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1017-1028

Persistent link: https://www.econbiz.de/10011440785

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