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Expectations And Perceptions O...
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Hospital
Service quality
21,770
Dienstleistungsqualität
20,853
Customer satisfaction
6,610
Kundenzufriedenheit
6,403
Consumer behaviour
6,297
Konsumentenverhalten
6,186
Perception
5,905
Wahrnehmung
5,219
Relationship marketing
4,103
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4,078
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2,583
Quality management
2,551
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2,502
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1,838
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1,601
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1,568
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1,548
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1,410
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1,388
Product quality
1,302
Produktqualität
1,290
Gesundheitswesen
1,274
Health care system
1,258
service quality
1,196
Customer service
1,194
Kundenservice
1,135
Dienstleistungssektor
1,066
Service industry
1,064
Hotel industry
844
Hotellerie
842
Online retailing
830
Online-Handel
830
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Propper, Carol
36
Siciliani, Luigi
31
Straume, Odd Rune
18
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Brekke, Kurt R.
13
Wübker, Ansgar
13
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Staiger, Douglas
10
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Mennicken, Roman
8
Bloom, Nicholas
7
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Hentschker, Corinna
7
Landrum, Mary Beth
7
Laudicella, Mauro
7
Saghafian, Soroush
7
Schreyögg, Jonas
7
Shen, Yu-Chu
7
Antony, Jiju
6
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National Bureau of Economic Research
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IGI Global
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Taylor and Francis.
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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AOK-Bundesverband
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Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
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Aspen Systems Corporation
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Bertelsmann Stiftung
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1
Economics Research, World Bank Group
1
Edward Elgar Publishing
1
Fachhochschule Bonn-Rhein-Sieg
1
Faculteit Economie en Bedrijfskunde, Universiteit Gent
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Philipps-Universität Marburg
1
Ruhr-Universität Bochum
1
University of Natal
1
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1
Universität Potsdam
1
W. Kohlhammer GmbH
1
Wissenschaftliches Institut der AOK
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Health care management review : HCM review
78
International journal of hospitality management
61
Journal of health economics
41
Journal of health organization and management
37
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
23
Health economics
22
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Ruhr economic papers
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
14
Total quality management & business excellence
14
International journal of quality and service sciences
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
Discussion paper series / IZA
11
International journal of quality & reliability management
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of travel and tourism marketing
9
Technological forecasting & social change : an international journal
9
European journal of operational research : EJOR
8
International journal of production research
8
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ECONIS (ZBW)
1,833
RePEc
2
Other ZBW resources
2
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1
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date (oldest first)
1
Patients' trio need satisfaction : a gap analysis between expectations and perceptions
Islam, Shahidul
;
Muhamad, Nazlida
- In:
Journal of business and economic analysis : (JBEA)
4
(
2021
)
2
,
pp. 119-130
.0%). Both
perception
and gap model show that DSQ, NCQ, and HEQ are significant predictors of patient satisfaction, where NCQ is …
Persistent link: https://www.econbiz.de/10013337803
Saved in:
2
An assessment of service quality in western regional hospital Pokhara
Neupane, Bishnu P.
;
Gurung, Deepmalaa S.
- In:
Journal of business and finance
2
(
2014
)
2
,
pp. 65-72
Persistent link: https://www.econbiz.de/10011497098
Saved in:
3
Study regarding customer
perception
of healthcare service quality in Romanian clinics, based on their profile
Prejmerean, Cornelia
;
Vasilache, Simona
- In:
Amfiteatru economic : an economic and business research …
11
(
2009
)
26
,
pp. 298-304
Persistent link: https://www.econbiz.de/10008666636
Saved in:
4
Do patient perceptions vary with ownership status? : a study of nonprofit, for-profit, and public hospital patients
Drevs, Florian
;
Tscheulin, Dieter K.
;
Lindenmeier, Jörg
- In:
Nonprofit and voluntary sector quarterly
43
(
2014
)
1
,
pp. 164-184
Persistent link: https://www.econbiz.de/10010251106
Saved in:
5
Perceived quality of hospital services from the perspective of doctors and patients : an integrative model
Guedes, Monica
;
Araujo, Claudia
- In:
Latin American business review
23
(
2022
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013190133
Saved in:
6
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
7
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
8
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
9
Customer satisfaction at public hospitals in Pakistan : PAKSERV application
Kashif, Muhammad
;
Altaf, Umair
;
Ayub, Hafiz M.
;
Asif, Umer
- In:
Global business review
15
(
2014
)
4
,
pp. 677-693
Persistent link: https://www.econbiz.de/10011347022
Saved in:
10
Supply chain management and its effect on health care service quality : quantitative evidence from Jordanian private hospitals
Al-Saa'da, Raeeda Jamal
;
Taleb, Yara Khald Abu
; …
- In:
Journal of management and strategy : JMS
4
(
2013
)
2
,
pp. 42-51
Persistent link: https://www.econbiz.de/10010227712
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