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~subject:"Hospital"
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Hospital
Messung
22,612
Measurement
22,398
Service quality
21,770
Gesundheitswesen
21,402
Dienstleistungsqualität
21,019
Health care system
18,824
Health care
16,470
Gesundheitsversorgung
15,763
Customer satisfaction
15,535
Kundenzufriedenheit
13,952
Krankenhaus
13,412
Theorie
9,451
Theory
9,282
Consumer behaviour
8,798
Konsumentenverhalten
8,609
USA
7,959
United States
7,495
Deutschland
7,412
Relationship marketing
7,289
Beziehungsmarketing
7,244
Germany
6,432
Gesundheitspolitik
5,353
Health policy
4,921
Gesundheitsvorsorge
4,620
Preventive care
4,346
Gesundheit
3,726
Health
3,711
Qualitätsmanagement
3,636
Welt
3,576
World
3,502
Armut
3,491
Gesundheitskosten
3,485
Quality management
3,479
Health care costs
3,421
Poverty
3,421
Schätzung
2,736
Großbritannien
2,666
Estimation
2,648
Patients
2,648
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Undetermined
3,579
Free
2,905
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Article
7,694
Book / Working Paper
4,436
Journal
44
Other
2
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1,202
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Arbeitspapier
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1,107
Hochschulschrift
529
Thesis
410
Collection of articles of several authors
247
Sammelwerk
247
Case study
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Fallstudie
205
Aufsatzsammlung
137
Amtsdruckschrift
76
Government document
76
Konferenzschrift
69
Conference paper
68
Konferenzbeitrag
68
Bibliografie enthalten
66
Bibliography included
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Lehrbuch
50
Statistik
46
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40
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35
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35
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30
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21
Advisory report
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Guidebook
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Gutachten
18
Ratgeber
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research-article
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Forschungsbericht
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English
9,951
German
2,002
French
80
Undetermined
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Italian
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Portuguese
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11
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8
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6
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5
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2
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2
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Author
All
Siciliani, Luigi
87
Gaynor, Martin
79
Augurzky, Boris
59
Propper, Carol
46
Kessler, Daniel P.
43
Vogt, William B.
43
Town, Robert J.
37
Gruber, Jonathan
36
Straume, Odd Rune
36
Demeulemeester, Erik
34
Dranove, David
34
Milcent, Carine
33
Schreyögg, Jonas
33
Gowrisankaran, Gautam
32
Eiff, Wilfried von
29
Gravelle, Hugh
29
Huckman, Robert S.
29
Street, Andrew
28
Chandra, Amitabh
27
David, Guy
27
Van Reenen, John
26
Fleßa, Steffen
25
Horwitz, Jill R.
24
Staiger, Douglas
24
Helmig, Bernd
23
Valdmanis, Vivian G.
23
Wübker, Ansgar
23
Dor, Avi
22
Levaggi, Rosella
22
Capps, Cory S.
21
McClellan, Mark B.
21
Moscelli, Giuseppe
21
Brekke, Kurt R.
20
Brunner, Jens O.
20
Carey, Kathleen
20
Dafny, Leemore S.
20
Doyle, Joseph J.
20
Finkelstein, Amy
20
Pilny, Adam
20
Wasem, Jürgen
20
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Institution
All
National Bureau of Economic Research
214
Springer Fachmedien Wiesbaden
29
IGI Global
17
W. Kohlhammer GmbH
16
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
11
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
9
Deutschland / Bundeswehr / Universität München / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, insbes. Öffentliche Verwaltungen und Öffentliche Unternehmen
7
RWI - Leibniz-Institut für Wirtschaftsforschung
7
Association of University Programs in Health Administration
6
Deutschland / Statistisches Bundesamt
6
Ekonomiska forskningsinstitutet <Stockholm>
6
Albert-Ludwigs-Universität Freiburg / Betriebswirtschaftliches Seminar
5
Mediengruppe Oberfranken - Fachverlage GmbH & Co. KG
5
Monopolkommission
5
OECD
5
Schweiz / Bundesamt für Statistik
5
Springer-Verlag GmbH
5
Taylor and Francis.
5
USA / General Accounting Office
5
Verlag Dr. Kovač
5
Economics Research, World Bank Group
4
European Foundation for the Improvement of Living and Working Conditions
4
Mathematica Policy Research
4
epubli GmbH
4
Center for the Study of Industrial Organisation
3
De Gruyter Oldenbourg
3
Deutschland
3
Foundling Hospital (London, England)
3
HLT-Gesellschaft für Forschung, Planung, Entwicklung <Wiesbaden>
3
Helseøkonomisk Forskningsprogram (HERO), Universitetet i Oslo
3
IÉSEG School of Management, Université Catholique de Lille
3
Ludwig-Maximilians-Universität München / Volkswirtschaftliche Fakultät
3
National Centre for Social and Economic Modelling <Canberra>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Robert Bosch Stiftung
3
Weltgesundheitsorganisation
3
World Bank
3
World Bank Group
3
American Hospital Association
2
American Society for Health Care Risk Management
2
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Published in...
All
Health care management review : HCM review
247
International journal of hospitality management
218
NBER working paper series
213
Health care management science
202
Working paper / National Bureau of Economic Research, Inc.
177
NBER Working Paper
175
Journal of health organization and management
173
Journal of health economics
172
Health economics
125
European journal of operational research : EJOR
122
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
The European journal of health economics : HEPAC ; health economics in prevention and care
90
International journal of contemporary hospitality management
82
Health care management science : a new journal serving the international health care management community
76
Management science : journal of the Institute for Operations Research and the Management Sciences
70
SpringerLink / Bücher
69
Discussion paper series / IZA
68
Inquiry : a journal of health care organization, provision and financing
68
Health affairs : at the intersection of health, health care, and policy
63
Socio-economic planning sciences : the international journal of public sector decision-making
60
Applied economics
58
Health economics review
58
Manufacturing & service operations management : M & SOM
54
Health marketing quarterly
49
International journal of production research
44
Omega : the international journal of management science
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Quality management journal : QMJ
43
The European journal of health economics
43
Tourism management : research, policies, practice
43
Journal of hospitality marketing & management
40
IZA Discussion Paper
39
Production and operations management : the flagship research journal of the Production and Operations Management Society
37
International journal of health economics and management
35
Journal of business research : JBR
35
Ruhr economic papers
35
International journal of pharmaceutical and healthcare marketing : IJPHM
34
Production and operations management : an international journal of the Production and Operations Management Society
34
Computers & operations research : and their applications to problems of world concern ; an international journal
33
International journal of production economics
33
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Source
All
ECONIS (ZBW)
12,069
RePEc
67
Other ZBW resources
21
BASE
8
EconStor
5
USB Cologne (EcoSocSci)
4
USB Cologne (business full texts)
2
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1
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
2
Validating service quality (SERVQUAL) in
healthcare
: measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker
- In:
Journal of information & knowledge management : JIKM
19
(
2020
)
1
,
pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
Saved in:
3
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
4
Factors affecting patient satisfaction : an exploratory study for quality management in the
health-care
sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
5
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
6
Patient satisfaction with
healthcare
services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
7
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
8
Determinants of patient satifaction with
hospital
service quality in the context of Iranian health care market
Noorossana, Rassoul
;
Delshad, Adel Talaei
;
Nayebpour, …
- In:
International journal of operations and quantitative …
27
(
2021
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10013362104
Saved in:
9
Healthcare
performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
10
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
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