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The importance of hotel employee service attitude and the satisfaction of international tourists
Kuo, Chun-Min - In: The service industries journal 27 (2007) 7/8, pp. 1073-1085
Persistent link: https://www.econbiz.de/10003598958
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Rural tourism : marketing strategies for the bed and breakfast industry in Taiwan
Chen, Li-chan; Lin, Shang-ping; Kuo, Chun-min - In: International journal of hospitality management 32 (2013), pp. 278-286
Persistent link: https://www.econbiz.de/10009718386
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Factorial validation of hospitality service attitude
Kuo, Chun-min; Chen, Li-chan; Lu, Carol Y. - In: International journal of hospitality management 31 (2012) 3, pp. 944-951
Persistent link: https://www.econbiz.de/10009544271
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Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min; Chen, Hsi-Tien; Boger, Ernest - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 748-770
Persistent link: https://www.econbiz.de/10011578957