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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
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Ansätze zur Kundenwertanalyse in der Hotelindustrie
Gloede, Sandra; Schneider, Jürgen - In: Handbuch Hospitality Management : Managementkonzepte, …, (pp. 535-568). 2009
Persistent link: https://www.econbiz.de/10003816456
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Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna; Keränen, Joona; Ritala, Paavo; Vilko, Jyri - In: Tourism management : research, policies, practice 77 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
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Theory of constraints thinking-process tools facilitate goal achievement for hotel management : a case study of improving customer satisfaction
Dalci, Ilhan; Kosan, Levent - In: Journal of hospitality marketing & management 21 (2012) 5/6, pp. 541-568
Persistent link: https://www.econbiz.de/10009621104
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IoT for hospitality industry : paperless buffet management
Yuksel, Asim Sinan; Cankaya, Ibrahim Arda; Cankaya, … - In: The internet of things in the modern business environment, (pp. 269-288). 2017
Persistent link: https://www.econbiz.de/10011670542
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Calculating tourists' customer equity and maximizing the hotel's ROI
Kim, Yumi Park; Boo, Soyoung; Qu, Hailin - In: Tourism management : research, policies, practice 69 (2018), pp. 408-421
Persistent link: https://www.econbiz.de/10011903549
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Developing a multi-dimensional measure of hotel brand customers' online engagement behaviors to capture non-transactional value
Shin, Hakseung; Perdue, Richard R. - In: Journal of travel research : a quarterly publication of … 62 (2023) 3, pp. 593-609
Persistent link: https://www.econbiz.de/10014245435
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Cost-to-serve : a strategic tool for decision making in hotel industry using fuzzy technique
Parkhi, Shilpa; Patil, Sandeep; Sharma, Ayush - In: International journal of services and operations management 26 (2017) 4, pp. 476-497
Persistent link: https://www.econbiz.de/10011760632
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The interaction effect of accounting information systems user satisfaction and Activity-Based Costing use on hotel financial performance : evidence from Greece
Diavastis, Ioannis; Anagnostopoulou, Evgenia; Drogalas, … - In: Journal of accounting & management information systems … 15 (2016) 4, pp. 757-784
The interaction of Information Technology (IT) and contemporary management accounting systems is an emerging research area. This paper aims at exploring the interaction effect of Accounting Information Systems (AIS) user satisfaction and Activity-Based Costing (ABC) use on hotel financial...
Persistent link: https://www.econbiz.de/10011636288
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Application of ABC in hot spring country inn
Tsai, Wen-hsien; Hsu, Jui-ling; Chen, Chia-hsin; Chou, … - In: International journal of management & enterprise … 8 (2010) 2, pp. 152-174
Persistent link: https://www.econbiz.de/10003960524