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When family rooms become guest lounges : work-family balance of B&B innkeepers

Li, Yuan; Miao, Li; Zhao, Xinyuan; Lehto, Xinran Y. - In: International journal of hospitality management 34 (2013), pp. 138-149

Persistent link: https://www.econbiz.de/10009766720

Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective

Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: International journal of hospitality management 36 (2014), pp. 255-262

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Are there gender differences in what drives customer delight?

Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: Tourism review : the official journal of the AIEST 69 (2014) 4, pp. 297-309

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Interpretation of hospitality across religions

Kirillova, Ksenia; Gilmetdinova, Alsu; Lehto, Xinran Y. - In: International journal of hospitality management 43 (2014), pp. 23-34

Persistent link: https://www.econbiz.de/10010427936

Understanding the opaque priority of safety measures and hotel customer choices after the COVID-19 pandemic : an application of discrete choice analysis

Park, Soona; Lehto, Xinran Y. - In: Journal of travel and tourism marketing 38 (2021) 7, pp. 653-665

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Going back to its roots : can hospitableness provide hotels competitive advantage over the sharing economy?

Mody, Makarand Amrish; Suess, Courtney; Lehto, Xinran Y. - In: International journal of hospitality management 76 (2019) 1, pp. 286-298

Persistent link: https://www.econbiz.de/10011982009

Effect of a brand story structure on narrative transportation and perceived brand image of luxury hotels

Ryu, Kyungin; Lehto, Xinran Y.; Gordon, Susan E.; Fu, … - In: Tourism management : research, policies, practice 71 (2019), pp. 348-363

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Compelling brand storytelling for luxury hotels

Ryu, Kyungin; Lehto, Xinran Y.; Gordon, Susan E.; Fu, … - In: International journal of hospitality management 74 (2018), pp. 22-29

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The accommodation experiencescape : a comparative assessment of hotels and Airbnb

Mody, Makarand Amrish; Suess, Courtney; Lehto, Xinran Y. - In: International journal of contemporary hospitality management 29 (2017) 9, pp. 2377-2404

Persistent link: https://www.econbiz.de/10011761814

Traveler attitudes toward biometric data-enabled hotel services : can risk education play a role?

Lehto, Xinran Y.; Park, Soona; Mohamed, Mohamed E.; … - In: The Cornell hospitality quarterly 64 (2023) 1, pp. 74-94

Persistent link: https://www.econbiz.de/10014229651