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Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil
Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14
Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...
Persistent link: https://www.econbiz.de/10014393346
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The effect of COVID-19 on consumers' channel shopping behaviors : a segmentation study
Ngoh, Cheryl-lyn; Groening, Christopher - In: Journal of retailing and consumer services 68 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013366368
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The Impact of COVID-19 on Product Returns Management in Multichannel Retail
Frei, Regina; Zhang, Danni; Bayer, Steffen; Senyo, PK; … - 2023
Purpose: The Covid-19 pandemic affected customers' shopping and returns behaviours and significantly aggravated the problem of high product returns rates and returns fraud. Measures for public health and safety resulted in retailers modifying their returns processes. This study describes the...
Persistent link: https://www.econbiz.de/10014359949
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The effect of a partnership franchising model on consumer satisfaction for a large German cooperative retail chain before and during the COVID-19 pandemic
Bachmann, Severin; Reichel, Richard; Wrede, Matthias - In: Zeitschrift für das gesamte Genossenschaftswesen : ZfgG 73 (2023) 2, pp. 105-130
Persistent link: https://www.econbiz.de/10014371781
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The green B&B promotion strategies for tourist loyalty : surveying the restart of Chinese national holiday travel after COVID-19
Cai, Gangwei; Xu, Lei; Gao, Weijun - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495090
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How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan - In: Journal of global information management : an official … 28 (2020) 2, pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
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Impact of market orientation on customer performance and financial performance: findings from five-star hotels
Bilgin, Yusuf; Karakaş, Ayhan - In: Globalization, institutions and socio-economic …, (pp. 167-190). 2018
Persistent link: https://www.econbiz.de/10011972487
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The impact of customer engagement on customer happiness
Pipoli de Azambuja, Gina María; Rodriguez Peña, … - In: Journal of consumer behaviour 22 (2023) 4, pp. 1025-1041
Persistent link: https://www.econbiz.de/10014326295
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Impact of COVID-19 on Omnichannel Retail : Drivers of Online Sales during Pandemic
Hwang, Elina H.; Nageswaran, Leela; Cho, Soo-Haeng - 2020
Measures to limit the spread of COVID-19 have impacted retailers greatly. While many retailers temporarily closed their physical stores – due to stay-at-home orders and mandatory non-essential business closures – some online-only retailers witnessed higher sales. An omnichannel retailer is...
Persistent link: https://www.econbiz.de/10014095087
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Impacts of alternative marketing agreement cattle procurement on packer costs, gross margins, and profits : evidence from plant-level profit and loss data
Koontz, Stephen R.; Lawrence, John D. - In: Agribusiness : an internat. journal 26 (2010) 1, pp. 1-24
Persistent link: https://www.econbiz.de/10003959712