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Understanding service quality...
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Impact assessment
China
127,152
Service quality
21,749
Dienstleistungsqualität
20,998
Social Web
20,726
Social web
20,695
Customer satisfaction
15,527
Kundenzufriedenheit
13,943
Consumer behaviour
13,630
Konsumentenverhalten
13,324
Relationship marketing
8,995
Beziehungsmarketing
8,929
Internationale Wirtschaftsbeziehungen
7,708
International economic relations
7,616
Auslandsinvestition
7,285
Foreign investment
7,195
Wirtschaftswachstum
7,121
USA
6,980
Economic growth
6,957
United States
6,669
Online-Marketing
6,327
Internet marketing
6,246
India
5,530
Indien
5,344
Innovation
4,804
Deutschland
4,196
Welt
3,974
Wirtschaftsreform
3,962
World
3,923
Wirkungsanalyse
3,750
Economic reform
3,681
Germany
3,664
Soziales Netzwerk
3,629
Electronic Commerce
3,549
Multinationales Unternehmen
3,547
Japan
3,511
Theorie
3,501
Unternehmenserfolg
3,459
Social network
3,451
E-commerce
3,448
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German
61
Russian
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Spanish
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French
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Rozelle, Scott
35
Zhang, Linxiu
25
Whalley, John
23
Huang, Yi
21
Bloom, David E.
19
Chen, Hongyi
19
Fang, Hanming
19
Yi, Hongmei
19
Ianchovichina, Elena
16
Chen, Yuyu
15
Martin, Will
14
Tyers, Rodney
14
Wang, Yongxiang
14
Bown, Chad P.
13
Hau, Harald
13
Shi, Yaojiang
13
Boeing, Philipp
12
Chen, Kaiji
12
Wang, Gewei
12
Zhang, Junsen
12
Bhattasali, Deepak
11
Huang, Jikun
11
Kalouptsidi, Myrto
11
Lin, Boqiang
11
Mo, Di
11
Oxley, Les
11
Park, Donghyun
11
Prettner, Klaus
11
Song, Yingquan
11
Cai, Fang
10
Chu, James
10
Fan, Haichao
10
Fan, Ying
10
Li, Shantong
10
Loyalka, Prashant
10
Qiu, Yun
10
Schott, Peter K.
10
Wang, Shouyang
10
Yi, Junjian
10
Zhang, ZhongXiang
10
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National Bureau of Economic Research
73
World Bank
4
Asian Development Bank
3
Landbouw-Economisch Instituut <Niederlande>
3
Stiftung Wissenschaft und Politik
3
Christian-Albrechts-Universität zu Kiel
2
Edward Elgar Publishing
2
Polski Instytut Ekonomiczny
2
Springer Fachmedien Wiesbaden
2
Weltbank
2
Asia Competitiveness Institute
1
Australian National University
1
Bertelsmann Stiftung
1
Brookings Institution
1
Center for China and Globalization
1
Center for Economic Research <Minneapolis, Minn.>
1
Centre for the Study of Democracy <Sofia>
1
Centre of Policy Studies
1
China Institute for Reform and Development
1
Chinese University of Hong Kong
1
College of Economic and Social Development Research <Tientsin>
1
Deutschland / Umweltbundesamt
1
Duale Hochschule Baden-Württemberg Stuttgart
1
East Asian Institute <Singapur>
1
Eberhard Karls Universität Tübingen
1
Europäische Gemeinschaften / Gemeinsame Forschungsstelle
1
Europäische Kommission / Gemeinsame Forschungsstelle
1
Europäischer Universitätsverlag GmbH
1
Friedrich-Schiller-Universität Jena
1
GIGA Institute of Asian Studies
1
German Institute of Development and Sustainability
1
Institute for International Economics <Washington, DC>
1
International Bank for Reconstruction and Development
1
International Growth Centre <London>
1
Internationaler Währungsfonds
1
Julius-Maximilians-Universität Würzburg
1
Justus-Liebig-Universität Gießen / Zentrum für Kontinentale Agrar- und Wirtschaftsforschung
1
Kommunal- und Schul-Verlag
1
Landbouwuniversiteit Wageningen / Faculty of Economics
1
London Corresponding Society
1
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Energy economics
118
China economic review : an international journal
82
NBER working paper series
74
Working paper / National Bureau of Economic Research, Inc.
62
Finance research letters
59
NBER Working Paper
56
Applied economics
51
Economic modelling
47
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
44
Discussion paper series / IZA
39
International review of economics & finance : IREF
38
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
38
Applied economics letters
35
Technological forecasting & social change : an international journal
26
Energy policy
25
International review of financial analysis
25
IZA Discussion Paper
24
China & world economy
23
Pacific-Basin finance journal
23
Journal of Asian economics
22
Journal of development economics
22
CESifo working papers
20
Working paper
20
Asian economic papers
19
Frontiers of economics in China : selected publications from Chinese universities
19
Discussion paper / Centre for Economic Policy Research
18
Economic research
18
The world economy : the leading journal on international economic relations
18
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
17
Discussion paper
16
Journal of Chinese economic and business studies
16
Research in international business and finance
16
The China economy yearbook : analysis and forecast of China's economy
16
Policy research working paper : WPS
14
China economic review
13
Discussion papers / CEPR
13
The Chinese economy
13
Health economics
12
Working papers / ADB Institute
12
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
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ECONIS (ZBW)
3,705
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1
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
2
The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in
China
Sun, Shaolong
;
Jiang, Fuxin
;
Feng, Gengzhong
;
Wang, Shouyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 382-406
Persistent link: https://www.econbiz.de/10012798197
Saved in:
3
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
4
The effect of expecting to evaluate on quality and satisfaction evaluations
Ofir, Chezy
;
Simonson, Itamar
-
1999
Persistent link: https://www.econbiz.de/10001453931
Saved in:
5
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
6
Domestic confinement crisis and its un-intensifying effect on service quality expectations towards e-stores : the case of the COVID-19 pandemic in Mexico
Vera, Jorge
;
Trujillo-León, Andrea
;
Vásquez-García, …
- In:
The international review of retail, distribution and …
32
(
2022
)
2
,
pp. 167-183
Persistent link: https://www.econbiz.de/10013274209
Saved in:
7
Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang
;
Singh, Smita
;
Olson, Eric D.
;
Jeong, EunHa
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
Saved in:
8
Linking event quality to economic impact : a study of quality, satisfaction, use value and expenditure at a music festival
Andersson, Tommy D.
;
Armbrecht, John
;
Lundberg, Erik
- In:
Journal of vacation marketing : an international journal
23
(
2017
)
2
,
pp. 114-132
Persistent link: https://www.econbiz.de/10011951128
Saved in:
9
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
Saved in:
10
The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, Ricardo F.
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
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