Similar Search Results

How does culture impact customer evaluation in online complaining? : evidence from Germany and India

Sengupta, Sanchayan - In: Journal of global information management : an official … 28 (2020) 2, pp. 131-159

Persistent link: https://www.econbiz.de/10012304208

The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China

Sun, Shaolong; Jiang, Fuxin; Feng, Gengzhong; Wang, Shouyang - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 382-406

Persistent link: https://www.econbiz.de/10012798197

Influence of the state-owned airlines on passenger satifaction

López-Bonilla, Jesús Manuel; López-Bonilla, Luis Miguel - In: Journal of air transport management 14 (2008) 3, pp. 143-145

Persistent link: https://www.econbiz.de/10003731293

The effect of expecting to evaluate on quality and satisfaction evaluations

Ofir, Chezy; Simonson, Itamar - 1999

Persistent link: https://www.econbiz.de/10001453931

Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services

Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012514396

Domestic confinement crisis and its un-intensifying effect on service quality expectations towards e-stores : the case of the COVID-19 pandemic in Mexico

Vera, Jorge; Trujillo-León, Andrea; Vásquez-García, … - In: The international review of retail, distribution and … 32 (2022) 2, pp. 167-183

Persistent link: https://www.econbiz.de/10013274209

Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?

Xu, Yang; Singh, Smita; Olson, Eric D.; Jeong, EunHa - In: International journal of hospitality management 103 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013209271

Linking event quality to economic impact : a study of quality, satisfaction, use value and expenditure at a music festival

Andersson, Tommy D.; Armbrecht, John; Lundberg, Erik - In: Journal of vacation marketing : an international journal 23 (2017) 2, pp. 114-132

Persistent link: https://www.econbiz.de/10011951128

Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185

Persistent link: https://www.econbiz.de/10013546039

The impact of the COVID-19 pandemic on airlines’ passenger satisfaction

Pereira, Francisco; Costa, Joana Martinho; Ramos, Ricardo F. - In: Journal of air transport management 112 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014458974

1
2
3
4
5
6
7
8
9
10
Next
Last