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Subject
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India
Service quality
21,654
Dienstleistungsqualität
20,903
Health care
16,350
Gesundheitsversorgung
15,644
Customer satisfaction
15,463
Kundenzufriedenheit
13,879
Krankenhaus
13,316
Hospital
12,080
Gesundheitswesen
8,459
Health care system
8,064
Consumer behaviour
7,961
Konsumentenverhalten
7,771
Relationship marketing
7,029
Beziehungsmarketing
6,985
Deutschland
4,750
USA
4,663
Gesundheitsvorsorge
4,594
United States
4,446
Preventive care
4,335
Germany
4,243
Qualitätsmanagement
3,365
Quality management
3,237
Theorie
3,185
Theory
3,133
Gesundheitspolitik
2,939
Health policy
2,780
Health
2,536
Gesundheit
2,520
Wirtschaftsprüfung
2,515
Financial audit
2,508
Gesundheitskosten
2,197
Health care costs
2,172
Patients
1,877
Patienten
1,866
Indien
1,714
health care
1,650
Customer service
1,493
Großbritannien
1,415
Job satisfaction
1,409
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Undetermined
547
Free
476
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Article
1,117
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672
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Article in journal
952
Aufsatz in Zeitschrift
952
Graue Literatur
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157
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136
Arbeitspapier
135
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110
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110
Collection of articles of several authors
39
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39
research-article
29
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19
Fallstudie
19
Aufsatzsammlung
16
Konferenzschrift
14
Hochschulschrift
7
Thesis
7
Amtsdruckschrift
6
Government document
6
Conference proceedings
5
Conference paper
4
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4
Bibliografie enthalten
2
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2
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2
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2
Statistics
2
Statistik
2
review-article
2
viewpoint
2
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1
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1
Country report
1
Elektronischer Datenträger
1
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1
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1
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1
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1
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1
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1
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English
1,747
Undetermined
38
German
4
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Das, Jishnu
23
Gera, Rajat
12
Das Gupta, Monica
11
Mahapatra, Siba Sankar
11
Bloom, Nicholas
10
Chahal, Hardeep
10
Parayitam, Satyanarayana
10
Satapathy, Suchismita
10
Hammer, Jeffrey S.
9
Lemos, Renata
9
Rajendran, Chandrasekharan
9
Sadun, Raffaella
9
Van Reenen, John
9
Dror, David M.
8
Lamanna, Francesca
8
Sreekumar
8
Asfaw, Abay
7
Chakrabarti, Anindita
7
Duflo, Esther
7
Holla, Alaka
7
Khare, Arpita
7
Mohpal, Aakash
7
Muralidharan, Karthik
7
Datta, Saroj Kumar
6
Friedman, Jed
6
Ghosh, Soumitra
6
Goli, Srinivas
6
Kandpal, Eeshani
6
Klasen, Stephan
6
Kumar, Parveen
6
Kundu, Sukanya
6
Masih, Leela
6
Mishra, Pravudatta
6
Patel, S. K.
6
Rahman, Zillur
6
Singh, Jaspal
6
Singh, Shamsher
6
Adil, Mohd
5
Aggarwal, Shilpa
5
Ali, Sadia Samar
5
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eSocialSciences
16
National Bureau of Economic Research
13
World Bank
4
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Centre for Management of Health Services <Ahmedabad>
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
International Labour Organization (ILO), United Nations
2
National Sample Survey Organisation
2
University of Madras / Department of Commerce
2
Academic Foundation <Delhi>
1
Australian Centre for International Agricultural Research (ACIAR)
1
Australian National University
1
Centre for Market and Public Organisation (CMPO), University of Bristol
1
Cornell University / Cornell Food and Nutrition Policy Program
1
Flinders University of South Australia / Discipline of Economic History
1
GCM Workshop <2016, Girīdīh>
1
Harvard School of Public Health / Department of Population and International Health
1
Indian Chamber of Commerce, World Trade Department
1
Indira Gandhi Institute of Development Research (IGIDR)
1
Institute for Social and Economic Change
1
Institute for Social and Economic Change <Bangalore>
1
Institute for Studies in Industrial Development
1
Institute for Sustainable Development <Lucknow>
1
Institute for the Study of Labor (IZA)
1
Institute of Development Studies <Brighton>
1
Institute of Public Enterprise <Hyderabad>
1
International Development Research Centre
1
International Finance Corporation
1
International Institute for Population Sciences
1
International Monetary Fund
1
International Monetary Fund (IMF)
1
Kannur University
1
London School of Economics and Political Science
1
Madras School of Economics
1
National Environmental Trust <Washington, DC>
1
Population Research Centre <Delhi>
1
Russell Sage Foundation
1
Suntory-Toyota International Centre for Economics and Related Disciplines
1
UNESCO
1
University <Oxford> / Department of Economics
1
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Published in...
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International journal of services and operations management
26
International journal of Indian culture and business management
22
Global business review
20
International journal of business excellence
19
Working Papers / eSocialSciences
16
International journal of business information systems : IJBIS
15
The international journal of bank marketing : IJBM
14
Working paper / National Bureau of Economic Research, Inc.
14
The TQM journal : the international review of organizational improvement
13
International journal of services and operations management : IJSOM
12
NBER Working Paper
12
NBER working paper series
12
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
11
International journal of business excellence : IJBEX
11
Policy research working paper : WPS
11
Vision : the journal of business perspective
11
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
11
Benchmarking : an international journal ; BIJ
10
Paradigm : the journal of Institute of Management Technology
10
Services marketing quarterly
10
Working paper
10
Working paper / Institute for Social and Economic Change
10
International journal of business and globalisation : IJBG
9
International journal of productivity and quality management : IJPQM
9
International journal of quality & reliability management
9
Manthan : journal of commerce and management
9
South Asian journal of management : SAJM
9
Discussion paper series / IZA
8
International Journal of Financial Services Management
8
International journal of financial services management : IJFSM
8
SpringerLink / Bücher
8
International journal of Indian culture and business management : IJICBM
7
International journal of electronic marketing and retailing : IJEMR
7
International journal of pharmaceutical and healthcare marketing : IJPHM
7
International journal of public sector performance management : IJPSPM
7
Journal of business research : JBR
7
Journal of retailing and consumer services
7
Research paper
7
The Asian economic review : journal of the Indian Institute of Economics
7
The IUP journal of bank management : IJBM
7
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Source
All
ECONIS (ZBW)
1,702
RePEc
44
Other ZBW resources
38
EconStor
2
USB Cologne (business full texts)
1
BASE
1
USB Cologne (EcoSocSci)
1
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1
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
2
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
3
Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty hospitals of North India
Dogra, Ajay Kumar
;
Sharma, Sanjeev Kumar
- In:
International journal of management practice : IJMP
14
(
2021
)
3
,
pp. 368-385
Persistent link: https://www.econbiz.de/10012515119
Saved in:
4
Patient satisfaction on
hospital
care services : a study with specific reference to beneficiaries of community-based health insurance schemes in India
Sumathi G. N.
;
Elango, J.
;
Thenmozhi, M.
- In:
International journal of services and operations …
46
(
2023
)
4
,
pp. 560-583
Persistent link: https://www.econbiz.de/10015062956
Saved in:
5
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
6
Healthcare service quality effect on patient satisfaction and behavioural intentions in corporate hospitals in India
Jandavath, Rama Krishna Naik
;
Byram, Anand
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
1
,
pp. 48-74
Persistent link: https://www.econbiz.de/10011563854
Saved in:
7
Connecting with prospective medical tourists online : a cross-sectional analysis of private
hospital
websites promoting medical tourism in India, Malaysia and Thailand
Sedigheh Moghavvemi
;
Ormond, Meghann
;
Ghazali Musa
;
Che …
- In:
Tourism management : research, policies, practice
58
(
2017
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011634682
Saved in:
8
Assessment of healthcare service quality effect on patient satisfaction and care outcomes : a case study in India
Swathi K.S.
;
Barkur, Gopalkrishna
;
Somu G
- In:
Cogent business & management
10
(
2023
)
3
,
pp. 1-25
effect of healthcare service quality dimensions on patient satisfaction, which is essential for
hospital
administrators and …
Persistent link: https://www.econbiz.de/10014506250
Saved in:
9
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
10
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
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