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Redefining service quality scale with customer experience quality scale : a critical review

Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10011593379

Measuring service quality perceptions of Indian e-retailers : an evaluative study

Chavadi, Chandan Andanesh; Menon, Sindhu R.; Sirothiya, … - In: Metamorphosis : a journal of management research 18 (2019) 2, pp. 92-102

Persistent link: https://www.econbiz.de/10013384345

Service Quality Provided by Public Sector Banks to SME Customers : An Empirical Study in the Indian Context

Popli, G. S. - 2009

of the respondents feel that the policies for SME Sector of other countries are far better from the policies of India; 5 …

Persistent link: https://www.econbiz.de/10013159313

A two-stage approach for a reflective-formative hierarchical latent variable model for measuring customer loyalty : special case of Indian e-customers

Paul, Thomas John; Jacob, Jayanth - In: International journal of electronic marketing and … 9 (2018) 3, pp. 230-253

Persistent link: https://www.econbiz.de/10011925506

Customer satisfaction index as a performance evaluation metric : a study on Indian e-banking industry

Rajendran, Ragu Prasadh; Suresh, Jayshree - In: International journal of business 22 (2017) 3, pp. 251-274

Persistent link: https://www.econbiz.de/10011747417

Measuring farmer's satisfaction and brand loyalty toward Indian fertilizer brands using DEA

Mohanty, Pradeep Kumar; Kumar, N. Senthil - In: The journal of brand management : an international journal 24 (2017) 5, pp. 467-488

Persistent link: https://www.econbiz.de/10011799049

Impact of total quality management on customer satisfaction in Indian banking sector

Pattanayak, Durgesh; Punyatoya, Plavini - In: International journal of productivity and quality … 16 (2015) 2, pp. 127-147

Persistent link: https://www.econbiz.de/10011525869

A study on performance of telecom service market : case of Karnataka, India

Shukla, Sadhna; Roopa, T. N. - In: International journal of business excellence 15 (2018) 1, pp. 66-94

Persistent link: https://www.econbiz.de/10011954187

A customer oriented systematic framework to extract business strategy in Indian electricity services

Satapathy, Suchismita; Mishra, Pravudatta - In: Journal of industrial engineering international 9 (2013), pp. 1-18

Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive...

Persistent link: https://www.econbiz.de/10010225059

Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector

Pattanayak, Durgesh; Koilakuntla, Maddulety; Punyatoya, … - In: International journal of quality & reliability management 34 (2017) 3, pp. 362-377

Persistent link: https://www.econbiz.de/10011694508

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