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Mediating role of trust in the impact of perceived empathy and customer orientation on intention to continue relationship in Indian banks
Kumra, Rajeev; Sharma, Praveen Kumar - In: Journal of financial services marketing 27 (2022) 4, pp. 372-386
Persistent link: https://www.econbiz.de/10013463813
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Managing consumer loyalty through acquisition, retention and experience efforts : an empirical study on service consumers in India
Singh, Jagwinder; Saini, Shivani - In: Vision : the journal of business perspective 20 (2016) 2, pp. 121-134
Persistent link: https://www.econbiz.de/10011582220
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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
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A two-stage approach for a reflective-formative hierarchical latent variable model for measuring customer loyalty : special case of Indian e-customers
Paul, Thomas John; Jacob, Jayanth - In: International journal of electronic marketing and … 9 (2018) 3, pp. 230-253
Persistent link: https://www.econbiz.de/10011925506
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Antecedents and role of trust in chatbot use intentions : an Indian perspective
Dawar, Sunny; Panwar, Savita; Dhaka, Sunishtha; Kudal, … - In: Marketing i menedžment innovacij : m&mi 13 (2022) 4, pp. 198-206
Persistent link: https://www.econbiz.de/10014250346
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Trust and product as moderators in online shopping behavior : evidence from India
Davis, Felicita; Gnanasekar, Manoj Britto Francis; … - In: South Asian journal of marketing 2 (2021) 1, pp. 28-50
) trust and (6) product factors were positively related to online user behavior. Results also show that user behavior is … (1) trust in the relationship between social influence, variety seeking and user behavior, and (2) product factors in the … the relationship between trust and customer satisfaction, i.e. trust has both direct and indirect effect on customer …
Persistent link: https://www.econbiz.de/10013341302
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The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque; Banerjee, Shubhomoy; Singh, Baljeet - In: Services marketing quarterly 44 (2023) 2/3, pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
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Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva; Alagiriswamy, Ravikumar; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
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Key strategic prescription for Indian financial services sector : a study with special reference to ICICI Bank
Mittal, Anurag - In: Manthan : journal of commerce and management 4 (2017) 1, pp. 82-93
Persistent link: https://www.econbiz.de/10011863128
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Impact of Service Quality on Customer Loyalty, Commitment and Trust in the Indian Banking Sector
Ghosh Hazra, Sandip - 2009
base. Banks are trying to win customer satisfaction and loyalty by providing better quality services. This study examines … the relationship of service quality with customer loyalty, commitment and trust from the customer's perspective in the … Indian banking sector. Data was collected from 300 customers of public and private sector banks using structured interview …
Persistent link: https://www.econbiz.de/10013154001