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Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
Thomas, Oliver (ed.) - 2010
Persistent link: https://www.econbiz.de/10003929535
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Hybride Wertschöpfung : Mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
Thomas, Oliver - 2010
Grundlagen und Anwendungsszenarien -- PIPE – Hybride Wertschöpfung im Maschinen-und Anlagenbau -- Technische Kundendienstleistungen: Einordnung, Charakterisierung und Klassifikation -- Arbeitsformen und IT-Unterstützung im technischen Kundendienst: eine empirische Untersuchung am Beispiel...
Persistent link: https://www.econbiz.de/10014424889
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Service innovations in manufacturing firms
Gremyr, Ida; Löfberg, Nina; Witell, Lars - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 161-175
Persistent link: https://www.econbiz.de/10003964472
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Creation of service science curriculum for customer-oriented business innovation
Takagi, Hideaki; Okada, Yukihiko; Yoshise, Akiko; … - In: Global perspectives on service science: Japan, (pp. 313-336). 2016
Persistent link: https://www.econbiz.de/10011487721
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Co-creating value from knowledge-intensive business services in manufacturing firms : the moderating role of relationship learning in supplier-customer interactions
Kohtamäki, Marko; Partanen, Jukka - In: Journal of business research : JBR 69 (2016) 7, pp. 2498-2506
Persistent link: https://www.econbiz.de/10011491352
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Transforming from service providers to solution providers : implications for provider-customer relationships and customer-induced solution innovation
Hoeber, Bjoern; Schaarschmidt, Mario - In: International journal of technology management : IJTM 73 (2017) 1/3, pp. 65-90
Persistent link: https://www.econbiz.de/10011690950
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The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth; Raddats, Chris; Witell, Lars - In: Journal of business research : JBR 98 (2019), pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
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A capabilities-based service development process for industrial manufacturers
Helm, Roland; Graf, Yvonne - In: International journal of knowledge management studies : … 9 (2018) 1, pp. 85-102
Persistent link: https://www.econbiz.de/10011874957
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Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: Journal of service research : JSR 21 (2018) 1, pp. 119-134
Persistent link: https://www.econbiz.de/10011855783