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Shaping, organizing, and rethinking service innovation : a multidimensional framework

Rubalcaba-Bermejo, Luis; Michel, Stefan; Sundbo, Jon; … - In: Journal of service management 23 (2012) 5, pp. 696-715

Persistent link: https://www.econbiz.de/10009666540

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Michel, Stefan - In: Harvard business review : HBR 92 (2014) 10, pp. 78-85

Persistent link: https://www.econbiz.de/10010417523

Erschließen Sie ihrem Unternehmen neue Werte

Michel, Stefan - In: Harvard-Business-Manager : das Wissen der Besten 37 (2015) 2, pp. 32-41

Persistent link: https://www.econbiz.de/10010484920

Shaping, organizing, and rethinking service innovation: a multidimensional framework

Rubalcaba, Luis; Michel, Stefan; Sundbo, Jon; Brown, … - In: Journal of Service Management 23 (2012) 5, pp. 696-715

Purpose – The purpose of this paper is to review key research contributions that may be useful for rethinking service innovation. Service innovation is not a monolithic construct; therefore, the opportunities for further research are multidimensional and interdisciplinary....

Persistent link: https://www.econbiz.de/10014894444

Service research priorities in a rapidly changing context

Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159

Persistent link: https://www.econbiz.de/10011283713