Stand der Forschung zu Kundenbegeisterung im Dienstleistungskontext -- Konzeptualisierung und Operationalisierung eines Messmodells für begeisternde Serviceinnovationen -- Entwicklung des Wirkungsmodells für begeisternde Serviceinnovationen -- Empirische Analyse des Mess- und Wirkungsmodells.

Substantial increases in retail concentration (particularly in Europe) raise concerns about the welfare implications for consumers. In a formal model, we argue that retailer market power reduces upstream firms incentives to introduce new products. On the basis of a survey of firms in German food...

The increasing concentration of retailing in many countries (particularly in Europe) is a cause for concern for competition authorities. In a formal model, we argue that retailer market power influences upstream firms` incentives to introduce new products. On the basis of a survey of German food...