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Smart services' quality scale
Adel, Riham - In: International journal of productivity and quality … 35 (2022) 4, pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
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Employee entrepreneurial behaviour in SME service development : a qualitative study on effectuation
Häkkinen, Reija A.; Kansikas, Juha - In: International journal of entrepreneurship and small … 53 (2024) 1, pp. 42-69
Persistent link: https://www.econbiz.de/10015066871
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Challenges for product and service providers in open innovation with customers in business-to-business markets
Paasi, Jaako; Lappalainen, Inka; Rantala, Tuija; … - In: International journal of innovation management 18 (2014) 2, pp. 1-27
Persistent link: https://www.econbiz.de/10010374621
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Service innovation capability for enhancing marketing performance : an SDL perspectives
Heng, Lie; Ferdinand, Augusty Tae; Afifah, Nur; … - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 623-632
This study was conducted to propose dan test a conceptual model for solving a research gap on the influence of customer orientation on marketing performance through a strategic bridge variable, service innovation capability, and consumer-centric strategy. We adopt the service-dominant logic as a...
Persistent link: https://www.econbiz.de/10012502311
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A framework for innovative service design
Furrer, Olivier; Sudharshan, Devanathan; Tsiotsou, … - In: The service industries journal 36 (2016) 9/10, pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
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Archetypes of service innovation : implications for value cocreation
Helkkula, Anu; Kowalkowski, Christian; Tronvoll, Bård - In: Journal of service research : JSR 21 (2018) 3, pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
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Service innovation enabled by Internet of Things and cloud computing : a service-dominant logic perspective
Nittala, Sreenivasa S. Sharma; Bharadwaj, Sangeeta Shah; … - In: Technology analysis & strategic management 34 (2022) 4, pp. 433-446
Persistent link: https://www.econbiz.de/10013412474
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Innovating with stakeholders to co-create value in cultural tourism experiences : a case study of Schokland in the Netherlands
Mijnheer, Christina L.; Gamble, Jordan R. - In: Journal of marketing management : JMM ; journal of the … 39 (2023) 5/6, pp. 389-413
Persistent link: https://www.econbiz.de/10014299298
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Customer perceptions of innovativeness : an accelerator for value co-creation
Kim, Eojina; Tang, Liang; Bosselman, Robert - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 6, pp. 807-838
Persistent link: https://www.econbiz.de/10012053373
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Customer and employee co-creation of radical service innovations
Melton, Horace; Hartline, Michael D. - In: The journal of services marketing 29 (2015) 2, pp. 112-123
Persistent link: https://www.econbiz.de/10011343388