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Impact of customization and innovation on hospitality firms' performance
Tweneboah-Koduah, Ernest Yaw; Anning-Dorson, Thomas; … - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 106-120
Persistent link: https://www.econbiz.de/10012256120
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How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid; Gustafsson, Anders - In: Journal of business research : JBR 140 (2022), pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
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How does green innovation affect supplier-customer relationships? : a study on customer and relationship contingencies
Wang, Xinchun; Zhao, Yanhui; Hou, Limin - In: Industrial marketing management : the international … 90 (2020), pp. 170-180
Persistent link: https://www.econbiz.de/10012322022
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Examination of customer relations management in banks in terms of strategic, technological and innovation capability
Özdemir, Sümeyye; Sonmez Cakir, Fatma; Adiguzel, Zafer - In: Journal of contemporary marketing science 5 (2022) 2, pp. 176-195
Persistent link: https://www.econbiz.de/10013440262
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Does customer participation moderate the effects of innovation on cost-based financial performance? : an examination of different forms of customer participation
Yuk, Hyeyeon; Garrett, Tony C. - In: Journal of business research : JBR 156 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10013534244
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Customer empowerment, customer retention and firm's performance : the mediating role of innovation and customer satisfaction
Kataria, Pushpa; Kumar, Sunil; Gupta, Vijay Prakash - In: South Asian journal of management : SAJM 30 (2023) 1, pp. 164-186
Persistent link: https://www.econbiz.de/10014316548
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Customer engagement, consumption and firm performance in a multi-actor service eco-system : the moderating role of resource integration
Ho, Mia Hsiao-Wen; Chung, Henry F. L.; Kingshott, Russel; … - In: Journal of business research : JBR 121 (2020), pp. 557-566
Persistent link: https://www.econbiz.de/10012417377
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Customer involvement capability and service firm performance : the mediating role of innovation
Anning-Dorson, Thomas - In: Journal of business research : JBR 86 (2018), pp. 269-280
Persistent link: https://www.econbiz.de/10011855330
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Causal effect of differentiation strategy on organisational performance : the mediating effects of customer orientation and service innovation
Haim Hilman Abdullah; Narentheren Kaliappen - In: Journal for international business and entrepreneurship … 9 (2016) 4, pp. 431-441
Persistent link: https://www.econbiz.de/10011618078
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A comparative study on the strategic roles of service customer equity and innovation protection on firm performance
Angriawan, Arifin; Thakur, Ramendra; Baker, David S. - In: International marketing review 40 (2023) 6, pp. 1379-1408
Persistent link: https://www.econbiz.de/10014470380