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Innovationserfolg in der Serviceindustrie: Dienstleistungen systematisch entwickeln
Gleich, Ronald; Simon, Henrik; Schmidt, Thorben; … - 2009
Persistent link: https://www.econbiz.de/10003822091
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Customer and frontline employee influence on new service development performance
Melton, Horace L.; Hartline, Michael D. - In: Journal of service research : JSR 13 (2010) 4, pp. 411-425
Persistent link: https://www.econbiz.de/10008736074
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Welche Maßnahmen können das Innovationsmanagement von KMU im Dienstleistungsbereich positiv und wirksam beeinflussen?
Hasslinger, Marc - In: Management-Konzepte für kleine und mittlere …, (pp. 295-313). 2006
Persistent link: https://www.econbiz.de/10003300322
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Business success factors and innovation in Canadian service sectors : an initial investigation of inter-sectoral differences
Chamberlin, Tyler; Doutriaux, Jérôme; Hector, John - In: The service industries journal 30 (2010) 1/2, pp. 225-246
Persistent link: https://www.econbiz.de/10003964397
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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
The majority of service providers have recognized the need to develop innovative services that meet sophisticated customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and technologies this has become a more demanding task than ever...
Persistent link: https://www.econbiz.de/10009424474
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Factors of successful innovation in services
Ropret, Marko; Fatur, Peter; Rodman, Karmen; Likar, Borut - In: International journal of services technology and management 16 (2011) 3/4, pp. 243-261
Persistent link: https://www.econbiz.de/10009487570
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Success factors of new health-care services
Indounas, Kostis; Arvaniti, Aggeliki - In: The journal of product & brand management 24 (2015) 7, pp. 693-705
Persistent link: https://www.econbiz.de/10011416926
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From goods to great : service innovation in a product-dominant firm
Bettencourt, Lance A.; Brown, Stephen Walter - In: Business horizons 56 (2013) 3, pp. 277-283
Persistent link: https://www.econbiz.de/10009757950
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The balance between bricolage and innovation : management dilemmas in sustainable public innovation
Fuglsang, Lars; Sørensen, Flemming - In: The service industries journal 31 (2011) 3/4, pp. 581-595
Persistent link: https://www.econbiz.de/10008937419
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Dienstleistungsinnovationen
Bruhn, Manfred (ed.); Stauss, Bernd (contributor) - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001748040