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Complexity approach to joint value descovery in service innovation management
Lindhult, Erik; Hazy, James K. - In: International journal of complexity in leadership and … 3 (2016) 1/2, pp. 115-138
Persistent link: https://www.econbiz.de/10011590167
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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
The majority of service providers have recognized the need to develop innovative services that meet sophisticated … customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and … products rather than services. However, research in service related innovation activities is highly rewarding, as the service …
Persistent link: https://www.econbiz.de/10009424474
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SNA-based innovation trend analysis in software service networks
Kim, Kibae; Lee, Wool-Rim; Altmann, Jörn - In: Electronic markets : the international journal on … 25 (2015) 1, pp. 61-72
Persistent link: https://www.econbiz.de/10010511938
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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Performance effects of IT capability, service process innovation, and the mediating role of customer service
Chen, Ja-shen; Tsou, Hung Tai - In: Journal of engineering and technology management : JET-M 29 (2012) 1, pp. 71-94
Persistent link: https://www.econbiz.de/10009565813
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Impacts of investment attitude in service innovation
Ping-kuo, Chen - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 875-887
Persistent link: https://www.econbiz.de/10011388432
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Service Science and Innovation Management : Sustainable Service and Quality Performance in the Value Co-Creating Age
Polese, Francesco - 2014
products or offered services. Present contribution, hence, attempts the analysis of Innovation Management and Total Quality …
Persistent link: https://www.econbiz.de/10013067596
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Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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Designing lifestyle hotels
Cheng, Jen-Son; Tang, Ta-Wei; Wang, Tsai-Chiao - In: International journal of hospitality management 58 (2016), pp. 95-106
Persistent link: https://www.econbiz.de/10011581400
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Determinants of services co-creation with business customers
Jouny-Rivier, Elodie; Reynoso, Javier; Edvardsson, Bo - In: The journal of services marketing 31 (2017) 2, pp. 85-103
Persistent link: https://www.econbiz.de/10011654583