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Internet
Electronic Commerce
23,866
E-commerce
21,245
Einzelhandel
17,786
Customer satisfaction
15,448
Retail trade
15,184
Kundenzufriedenheit
13,864
Consumer behaviour
12,600
Konsumentenverhalten
12,334
Kosten-Nutzen-Analyse
11,619
Cost-benefit analysis
10,764
Relationship marketing
7,877
Beziehungsmarketing
7,824
Theorie
7,154
Service quality
7,021
Theory
7,011
Dienstleistungsqualität
6,834
Online-Handel
6,582
Online retailing
6,566
Deutschland
5,586
Germany
4,614
Structural equation model
4,170
Strukturgleichungsmodell
4,148
USA
3,786
United States
3,534
Online-Marketing
2,523
Internet marketing
2,518
Welt
2,517
World
2,476
Social web
2,392
Social Web
2,391
Lieferantenmanagement
2,343
Supplier relationship management
2,341
Supply chain
2,300
Lieferkette
2,286
Digitalisierung
2,206
Digitization
2,041
India
1,935
Indien
1,894
Informationstechnik
1,799
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Free
1,264
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1,221
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Book / Working Paper
2,919
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2,665
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25
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4
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1,727
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1,727
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612
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612
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606
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606
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335
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316
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286
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264
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259
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132
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122
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60
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60
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48
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47
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40
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36
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32
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32
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26
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21
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4,110
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1,368
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32
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8
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7
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6
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5
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3
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2
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1
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Wirtz, Bernd W.
29
Ockenfels, Axel
24
Fritz, Wolfgang
20
Hudetz, Kai
19
Peitz, Martin
14
Rabinovich, Elliot
14
Waelbroeck, Patrick
14
Ghose, Anindya
13
Economides, Nicholas
12
Goolsbee, Austan
12
Picot, Arnold
12
Alt, Rainer
11
Krishnamurthy, Sandeep
11
Martens, Bertin
11
Roth, Alvin E.
11
Waldfogel, Joel
11
Clement, Reiner
10
Standing, Craig
10
Welfens, Paul J. J.
10
Zettelmeyer, Florian
10
Bauer, Hans H.
9
Dedrick, Jason
9
Khosrowpour, Mehdi
9
Kollmann, Tobias
9
Laaser, Claus-Friedrich
9
Schreiber, Dirk
9
Soltwedel, Rüdiger
9
Albers, Sönke
8
Baal, Sebastian van
8
Baranes, Edmond
8
Brynjolfsson, Erik
8
Frieden, Rob
8
Levin, Jonathan
8
Ono, Hiroshi
8
Scheer, August-Wilhelm
8
Wiedmann, Klaus-Peter
8
Zavodny, Madeline
8
Zerdick, Axel
8
Aguiar, Luis
7
Chan, Jason
7
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IGI Global
35
National Bureau of Economic Research
18
OECD
18
Organisation for Economic Co-operation and Development
15
Deutsche Bank <Frankfurt am Main> / Research
13
Europäische Kommission
13
Universität St. Gallen
8
European Communication Council
6
Edward Elgar Publishing
5
ALCATEL-SEL-Stiftung für Technische und Wirtschaftliche Kommunikationsforschung
4
Akademie für Technikfolgenabschätzung in Baden-Württemberg
4
Dänemark / Ministeriet for Videnskab, Teknologi og Udvikling
4
Dänemark / Statistik
4
EconWPA
4
Europäische Kommission / Generaldirektion Informationsgesellschaft
4
International Telecommunications Society
4
Sloan School of Management, Massachusetts Institute of Technology (MIT)
4
Springer Fachmedien Wiesbaden
4
UNCTAD
4
Université Paris-Dauphine (Paris IX)
4
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
4
World Bank Group
4
Deutsches Institut für Urbanistik
3
European Association of Agricultural Economists
3
Europäische Kommission / Generaldirektion Binnenmarkt und Finanzdienste
3
Federal Reserve Bank of Chicago
3
Friedrich-Ebert-Stiftung
3
Hamburger Forum Medienökonomie
3
Institut für Mittelstandsforschung <Bonn>
3
Institut für Weltwirtschaft
3
International Conference on E-Business <6, 2007, Wuhan>
3
School of Management, Yale University
3
Technische Universität Braunschweig / Institut für Marketing
3
USA / Subcommittee on Commercial and Administrative Law
3
Universität Regensburg / ibi research
3
AMACOM
2
Bertelsmann Stiftung
2
Booz, Allen & Hamilton GmbH <Düsseldorf>
2
Bund-Verlag
2
Competence Center E-Commerce <Bochum>
2
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Published in...
All
SpringerLink / Bücher
37
Electronic commerce research
26
Journal of internet commerce
25
Journal of retailing and consumer services
25
Gabler Edition Wissenschaft
23
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
23
Telecommunications policy : the international journal of digital economy, data sciences and new media
22
Industrial Management & Data Systems
20
Springer eBook Collection / Business and Economics
19
Information systems research : ISR
18
Marketing Intelligence & Planning
18
NBER working paper series
18
Journal of business research : JBR
17
Working paper / National Bureau of Economic Research, Inc.
17
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
16
CESifo working papers
15
International journal of business information systems : IJBIS
15
Journal of management information systems : JMIS
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
NBER Working Paper
15
Reihe Electronic Commerce
15
International journal of electronic business
14
Journal of global information management : an official publication of the Information Resources Management Association
14
Technological forecasting & social change : an international journal
14
Economics : digitale Ökonomie und struktureller Wandel
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
International journal of e-business research : an official publication of the Information Resources Management Association
12
International journal of production research
12
Kom / Kommission der Europäischen Gemeinschaften
12
OECD Digital Economy Papers
12
Ausgewählte Studien des ECC-Handel
11
Electronic markets : EM ; the international journal of electronic commerce and business media
11
Electronic markets : benefits, costs and risks
11
European research studies
11
Handel im Fokus : aus dem Instituts für Handelsforschung an der Universität zu Köln
11
International journal of industrial organization
11
International journal of internet marketing and advertising : IJIMA
11
International journal of retail & distribution management
11
Applied economics letters
10
Arbeitsbericht
10
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Source
All
ECONIS (ZBW)
4,904
USB Cologne (EcoSocSci)
316
Other ZBW resources
190
RePEc
106
USB Cologne (business full texts)
53
EconStor
28
BASE
16
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1
Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez
- In:
International journal of internet and enterprise …
8
(
2012/13
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10010205078
Saved in:
2
Modelling consumers' perceptions of internet service quality by structured equation analysis
Abdul Rahman
;
San, Lee Har
;
Jing, Dong
;
Yan, Qu
;
Syriac …
- In:
International journal of services, economics and management
8
(
2017
)
3
,
pp. 197-207
Persistent link: https://www.econbiz.de/10011892375
Saved in:
3
Factors that influence consumer loyalty of services acquired via the internet in Mexico
Juárez-Lóopez, Berenice
;
Ruiz-Santoyo, Grace Aileen
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
4
,
pp. 16-29
Persistent link: https://www.econbiz.de/10012133069
Saved in:
4
Loyalty programs in e-commerce and their perception by the young adult internet population
Tahal, Radek
- In:
Central European business review : CEBR
3
(
2014
)
2
,
pp. 7-13
Persistent link: https://www.econbiz.de/10010408384
Saved in:
5
Is C-OAR-SE best for internet retailing service quality?
Francis, Julie E.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 670-686
Persistent link: https://www.econbiz.de/10009525049
Saved in:
6
Metaverse-retail service quality : a future framework for retail service quality in the 3D internet
Gadalla, Eman
;
Keeling, Kathy
;
Abosag, Ibrahim
- In:
Journal of marketing management : MM
29
(
2013
)
13/14
,
pp. 1493-1517
Persistent link: https://www.econbiz.de/10010230102
Saved in:
7
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
8
Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis
Riquelme, Isabel P.
;
Román, Sergio
;
Iacobucci, Dawn
- In:
Journal of interactive marketing : a quarterly …
35
(
2016
),
pp. 16-26
Persistent link: https://www.econbiz.de/10011537907
Saved in:
9
Creating customer repurchase intention in internet retailing : the effects of multiple service events and product type
Cho, Yun Kyung
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 213-222
Persistent link: https://www.econbiz.de/10010469043
Saved in:
10
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
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