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E-banking service quality and customer satisfaction : an exploratory study on India

Sardana, Shivani; Bajpai, V. N. - In: International journal of services and operations … 35 (2020) 2, pp. 223-247

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Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

Amin, Muslim - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 280-306

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Internet banking : a review (2002-2016)

Keskar, Mugdha Y.; Pandey, Neeraj - In: Journal of internet commerce 17 (2018) 3, pp. 310-323

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A study on customer's perception of online banking and e-service quality among Chennai customers

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Determinants of customers' adaptation to Internet Banking : evidence from Greater Jakarta Area, Indonesia

Nasreen, Jareena; Lubis, Arief Wibisono - In: ASEAN marketing journal : Association of Southeast … 13 (2021) 2, pp. 143-157

Manuscript type: Research Article. Research Aims: This paper aims to analyze factors that affect customers’ adaptation to using Internet Banking among banks’ customers in Indonesia. The variables hypothesized to influence adaptation to using Internet Banking are Importance of Internet...

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The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19

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Impact of E-service quality on customer satisfaction : a study of internet banking for general and maritime services in Nigeria

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Online relationship quality : testing an integrative and comprehensive model in the banking industry

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Impact of e-banking service quality on customer's satisfaction of Nepalese commercial banks

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