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Hotels and online travel agencies : power or trust for a competitive long-term relationship
Iazzi, Antonio; Trio, Oronzo; Gravili, Silvia - In: International journal of technology marketing : IJTMkt 12 (2017) 2, pp. 115-126
Persistent link: https://www.econbiz.de/10011745949
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Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa; Balboni, Bernardo - In: The service industries journal 32 (2012) 14, pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
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Learning and relationship orientation : an empirical examination in European museums
Garrido Samaniego, María José; Camarero Izquierdo, Carmen - In: International journal of nonprofit & voluntary sector … 19 (2014) 2, pp. 92-109
Persistent link: https://www.econbiz.de/10010520424
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Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica; Bravi, Laura - In: Total quality management & business excellence : an … 29 (2018) 12, pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
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How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta; Miceli, Gaetano Nino; … - In: Journal of service research : JSR 11 (2008/09) 2, pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
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Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo; Vigolo, Vania; Douglas, Jackie; … - In: The TQM journal : the international review of … 29 (2017) 4, pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
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In-store technologies to improve customer experience and interaction : an exploratory investigation in Italian travel agencies
Dini, Mauro; Splendiani, Simone; Bravi, Laura; … - In: The TQM journal : the international review of … 34 (2022) 7, pp. 94-114
Persistent link: https://www.econbiz.de/10013537703
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Investigating the role of festivalscape in culinary tourism : the case of food and wine events
Mason, Michela C.; Paggiaro, Adriano - In: Tourism management : research, policies, practice 33 (2012) 6, pp. 1329-1336
Persistent link: https://www.econbiz.de/10009576028
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The missing link between corporate social responsibility and consumer trust : the case of Fair Trade products
Castaldo, Sandro; Perrini, Francesco; Misani, Nicola; … - In: Journal of business ethics : JOBE 84 (2009) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10003805799
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Adoption of social networking sites by Italian
Alarcón-del-Amo, María-del-Carmen; Lorenzo-Romero, Carlota - In: Information systems and e-business management : ISeB 12 (2014) 2, pp. 165-187
Persistent link: https://www.econbiz.de/10010356965