//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Job satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer-to-customer interacti...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Job satisfaction
Consumer behaviour
83,098
Konsumentenverhalten
80,618
Relationship marketing
26,239
Beziehungsmarketing
25,565
Service quality
21,663
Dienstleistungsqualität
20,912
Theorie
14,041
Theory
13,824
Dienstleistungssektor
12,425
Service industry
11,419
Customer satisfaction
10,923
Kundenzufriedenheit
10,527
Leistungsmotivation
9,248
Work motivation
9,078
Deutschland
8,893
USA
8,494
Arbeitsverhalten
8,484
Brand management
8,399
Work behaviour
8,388
Markenführung
8,356
Germany
8,320
United States
8,148
Brand image
7,141
Markenimage
7,095
Online-Handel
6,176
Online retailing
6,159
Social Web
5,982
Social web
5,979
Online-Marketing
5,306
Internet marketing
5,282
Electronic Commerce
4,946
Einzelhandel
4,901
Retail trade
4,850
E-commerce
4,797
Brand
4,496
Markenartikel
4,480
Emotion
4,450
Arbeitszufriedenheit
4,354
Experiment
4,240
more ...
less ...
Online availability
All
Undetermined
2,137
Free
835
Type of publication
All
Article
3,771
Book / Working Paper
571
Journal
4
Type of publication (narrower categories)
All
Article in journal
3,602
Aufsatz in Zeitschrift
3,602
Aufsatz im Buch
158
Book section
158
Graue Literatur
115
Non-commercial literature
115
Arbeitspapier
94
Working Paper
94
Hochschulschrift
70
Thesis
46
Case study
18
Fallstudie
18
Conference paper
16
Konferenzbeitrag
16
Collection of articles of several authors
15
Sammelwerk
15
Aufsatzsammlung
10
Reprint
8
research-article
7
Lehrbuch
6
Bibliografie enthalten
5
Bibliography included
5
Ratgeber
5
Guidebook
4
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Sammlung
3
Systematic review
3
Textbook
3
Übersichtsarbeit
3
Amtsdruckschrift
1
Bibliografie
1
Bibliographie
1
Diskette
1
Floppy disk
1
Government document
1
Konferenzschrift
1
Mehrbändiges Werk
1
Mikroform
1
more ...
less ...
Language
All
English
4,178
German
164
French
3
Polish
1
Russian
1
Spanish
1
Swedish
1
Undetermined
1
more ...
less ...
Author
All
Karatepe, Osman M.
32
Bakker, Arnold B.
28
Abun, Damianus
13
Shuck, Brad
13
Schaufeli, Wilmar B.
12
Siddiqui, Danish Ahmed
12
Stock-Homburg, Ruth
12
Vandenberghe, Christian
12
Abid, Ghulam
11
Demerouti, Evangelia
11
Alfes, Kerstin
10
Hur, Won-Moo
10
Bani-Melhem, Shaker
9
Kim, Peter Beomcheol
9
Kim, Woo Gon
9
Kwan, Ho Kwong
9
Magallanes, Theogenia
9
Zigarmi, Drea
9
Bryson, Alex
8
Chhabra, Bindu
8
De Clercq, Dirk
8
Homburg, Christian
8
Jung, Hyo Sun
8
Kacmar, K. Michele
8
Kim, Tae-Yeol
8
Stinglhamber, Florence
8
Svensson, Göran
8
Teo, Stephen T. T.
8
Yoon, Hye Hyun
8
Beehr, Terry A.
7
Bowling, Nathan A.
7
Chambel, Maria José
7
Derks, Daantje
7
Farndale, Elaine
7
Ferris, Gerald R.
7
Han, Heesup
7
Hochwarter, Wayne A.
7
Kundi, Yasir Mansoor
7
Newman, Alexander
7
Nimon, Kim
7
more ...
less ...
Institution
All
Center for the Study of Law and Economics <Saarbrücken>
4
National Bureau of Economic Research
3
Campus Verlag
1
Eidgenössische Technische Hochschule Zürich
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
1
Fördergesellschaft Marketing (FGM) e.V.
1
GABAL-Verlag GmbH
1
Gleason Works
1
Harvard Graduate School of Business Administration
1
Health and Wlfare
1
Indien / Registrar General
1
Institut für Marktorientierte Unternehmensführung Mannheim
1
Lever Brothers <Port Sunlight>
1
Minister of State for Fitness and Ameateur Sport
1
Morgan Crucible Company Limited
1
Nordic Council of Ministers
1
OECD
1
Peter Lang GmbH
1
Präventive Arbeitsgestaltung in Produktion und Logistik. Erfolgreiche Unternehmensbeispiele und Forschungsergebnisse <Veranstaltung> <2019, Stuttgart>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Springer International Publishing
1
University of Bamberg Press
1
Universität Hamburg
1
Universität Osnabrück
1
Universität Zürich
1
Université Paris-Dauphine (Paris IX)
1
VSA-Verlag für das Studium der Arbeiterbewegung
1
Verlag Dr. Kovač
1
Verlag Franz Vahlen
1
W. Kohlhammer GmbH
1
Walhalla & Praetoria Verlag Vogl & Klenner
1
more ...
less ...
Published in...
All
International journal of hospitality management
129
Journal of vocational behavior
80
The international journal of human resource management
69
International journal of human resource management
62
Journal of business ethics : JOBE
62
Journal of managerial psychology
62
Journal of business research : JBR
53
International journal of contemporary hospitality management
52
Employee relations
46
Cogent business & management
45
International journal of organizational analysis
44
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
42
Leadership & organization development journal
41
Personnel review
41
Journal of business and psychology
39
Career development international : the journal for executive, consultants, academics and individuals
33
Management research review
30
Journal of career development
29
Journal of management & organization : JMO
29
Pakistan journal of commerce and social sciences
29
The service industries journal
29
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of hospitality marketing & management
26
The journal of services marketing
26
European management journal
25
International journal of manpower
25
Tourism management : research, policies, practice
25
Journal of organizational effectiveness : people and performance ; JOEPP
24
Journal of retailing and consumer services
24
Public personnel management
23
Administrative Sciences : open access journal
22
Global business review
22
Human relations
22
Human resource management
22
Public management review
22
Middle East journal of management : MEJM
19
The journal of management development
19
Vision : the journal of business perspective
19
Group & organization management : an international journal
18
more ...
less ...
Source
All
ECONIS (ZBW)
4,336
Other ZBW resources
7
USB Cologne (EcoSocSci)
2
RePEc
1
Showing
1
-
10
of
4,346
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
3
The effect of stress on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
4
Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a service employee
Bahadur, Waseem
;
Khan, Ali Nawaz
;
Ali, Ahsan
;
Usman, …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 229-252
Persistent link: https://www.econbiz.de/10012258657
Saved in:
5
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
6
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
7
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
8
Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas
;
Yalkin, Cagri
- In:
Journal of customer behaviour
18
(
2019
)
3
,
pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
Saved in:
9
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
10
Customer citizenship as a reaction to hotel's fair treatment of staff : service satisfaction as a mediator
Zoghbi-Manrique-de-Lara, Pablo
;
Suárez-Acosta, Miguel A.
; …
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
2
,
pp. 190-203
Persistent link: https://www.econbiz.de/10011711584
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->