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~subject:"Job satisfaction"
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Job satisfaction
Experiment
44,046
Relationship marketing
26,267
Beziehungsmarketing
25,593
Service quality
21,688
Dienstleistungsqualität
20,937
Consumer behaviour
16,411
Theorie
16,247
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16,181
Theory
16,093
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15,488
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9,282
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9,089
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8,927
Workforce
8,926
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6,097
Arbeitszufriedenheit
5,594
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3,818
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3,785
experiment
3,571
Customer service
3,458
Emotion
3,185
Brand management
3,172
Qualitätsmanagement
3,165
Markenführung
3,160
Motivation
3,126
Quality management
3,090
Kundenservice
3,065
Verhaltensökonomik
2,849
Behavioral economics
2,826
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2,800
Employee retention
2,798
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Karatepe, Osman M.
42
Bakker, Arnold B.
28
Abun, Damianus
16
Shuck, Brad
14
Siddiqui, Danish Ahmed
14
Bryson, Alex
13
Vandenberghe, Christian
13
Schaufeli, Wilmar B.
12
Stock-Homburg, Ruth
12
Abid, Ghulam
11
Alfes, Kerstin
11
Demerouti, Evangelia
11
Jung, Hyo Sun
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Kim, Peter Beomcheol
11
Kim, Woo Gon
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Yoon, Hye Hyun
11
Hur, Won-Moo
10
Kacmar, K. Michele
10
Kim, Tae-Yeol
10
Svensson, Göran
10
Boxall, Peter F.
9
De Clercq, Dirk
9
Han, Heesup
9
Homburg, Christian
9
Kwan, Ho Kwong
9
Magallanes, Theogenia
9
Newman, Alexander
9
Zigarmi, Drea
9
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8
Bowling, Nathan A.
8
Chhabra, Bindu
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Ferris, Gerald R.
8
Jena, Lalatendu Kesari
8
Nikolova, Milena
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Parker, Sharon K.
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Srivastava, Shalini
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8
Wong, IpKin Anthony
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Freie Universität Berlin
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GABAL-Verlag GmbH
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Gleason Works
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Goethe-Universität Frankfurt am Main
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Harvard Graduate School of Business Administration
1
Health and Wlfare
1
Hochschule für Öffentliche Verwaltung Kehl
1
Indien / Registrar General
1
Institut für Marktorientierte Unternehmensführung Mannheim
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Internationales Institut für Management und Verwaltung / Forschungseinheit Arbeitsmarktpolitik
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Jacobs Verlag
1
Lever Brothers <Port Sunlight>
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Minister of State for Fitness and Ameateur Sport
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Morgan Crucible Company Limited
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Nordic Council of Ministers
1
Peter Lang GmbH
1
Präventive Arbeitsgestaltung in Produktion und Logistik. Erfolgreiche Unternehmensbeispiele und Forschungsergebnisse <Veranstaltung> <2019, Stuttgart>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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1
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1
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International journal of hospitality management
195
Journal of vocational behavior
97
The international journal of human resource management
92
International journal of contemporary hospitality management
76
International journal of human resource management
74
Journal of business ethics : JOBE
71
Journal of business research : JBR
71
Journal of managerial psychology
67
Employee relations
56
Cogent business & management
50
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
48
International journal of organizational analysis
47
Journal of business and psychology
47
Leadership & organization development journal
46
Personnel review
46
Tourism management : research, policies, practice
41
Journal of hospitality marketing & management
40
Career development international : the journal for executive, consultants, academics and individuals
37
The service industries journal
37
Management research review
33
Public personnel management
33
Administrative Sciences : open access journal
32
International journal of manpower
32
Journal of career development
32
Journal of management & organization : JMO
32
Discussion paper series / IZA
31
Journal of Asian finance, economics and business : JAFEB
31
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
31
Pakistan journal of commerce and social sciences
31
Human resource management
29
Journal of retailing and consumer services
28
The journal of services marketing
28
European management journal
27
Journal of organizational effectiveness : people and performance ; JOEPP
27
Human relations
26
Tourism management perspectives : TMP
25
Global business review
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
Public management review
23
Group & organization management : an international journal
22
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ECONIS (ZBW)
5,549
Other ZBW resources
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BASE
1
RePEc
1
USB Cologne (EcoSocSci)
1
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1
A customer scorned : effects of
employee
reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service
employee
well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
The productive service
employee
: personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
5
Customer incivility and
employee
outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
6
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
7
Extending the scope of hotel client reactions to
employee
injustice : hotel employer reviews on the Internet
Melián-González, Santiago
;
Bulchand-Gidumal, Jacques
- In:
International journal of hospitality management
63
(
2017
),
pp. 93-100
Persistent link: https://www.econbiz.de/10011705784
Saved in:
8
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
9
The influence of service employees' nonverbal communication on customer-
employee
rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
10
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
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