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~subject:"Job satisfaction"
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Job satisfaction
Service quality
21,439
Dienstleistungsqualität
20,522
Customer satisfaction
15,261
Kundenzufriedenheit
13,606
Consumer behaviour
7,166
Konsumentenverhalten
6,965
Relationship marketing
6,784
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1,571
Germany
1,531
Customer service
1,470
Kundenservice
1,367
Gesundheitswesen
1,292
Product quality
1,276
Health care system
1,271
customer satisfaction
1,267
Produktqualität
1,256
Online retailing
1,250
Online-Handel
1,250
service quality
1,170
Arbeitszufriedenheit
1,165
Satisfaction
1,163
Dienstleistungssektor
1,147
Service industry
1,145
Electronic Commerce
1,068
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Svensson, Göran
10
Karatepe, Osman M.
9
Stock-Homburg, Ruth
8
Evanschitzky, Heiner
6
Lee, Wang-Sheng
6
Rod, Michel
6
Ashill, Nicholas J.
5
Frey, Regina Viola
5
Fuchs, Gerhard
5
Gazzoli, Gabriel
5
Homburg, Christian
5
Kim, Woo Gon
5
McKinnish, Terra G.
5
Pantouvakis, Angelos
5
Schüller, Anne M.
5
Söderlund, Magnus
5
Babakus, Emin
4
Briggs, Elten
4
Guchait, Priyanko
4
Han, Heesup
4
Hancer, Murat
4
Kantabutra, Sooksan
4
Lee, Choong-Ki
4
Mittal, Vikas
4
Naidoo, Perunjodi
4
Petrick, James F.
4
Wieseke, Jan
4
Yavas, Ugur
4
Allenby, Greg M.
3
Alrawadieh, Zaid
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3
Auh, Seigyoung
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Balaji, M. S.
3
Carruthers, Janet
3
Chadi, Adrian
3
Chen, Chun-Chu
3
Daskin, Mustafa
3
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3
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International journal of hospitality management
54
Journal of business research : JBR
27
Journal of retailing and consumer services
21
International journal of contemporary hospitality management
19
The journal of services marketing
19
Journal of hospitality marketing & management
17
The service industries journal
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Tourism management : research, policies, practice
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of vocational behavior
11
The journal of business & industrial marketing
10
Journal of service management
9
Journal of travel and tourism marketing
9
Services marketing quarterly
9
Health care management review : HCM review
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Tourism management perspectives : TMP
8
Journal of business ethics : JOBE
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of hospitality and tourism insights
7
The international journal of human resource management
7
Tourism analysis : an interdisciplinary tourism & hospitality journal
7
Global business and finance review
6
International journal of business excellence
6
International journal of quality and service sciences
6
International journal of services and operations management : IJSOM
6
Journal of air transport management
6
Journal of marketing
6
Journal of service research : JSR
6
Service business
6
Career development international : the journal for executive, consultants, academics and individuals
5
Cogent business & management
5
European journal of marketing : EJM
5
International review on public and non-profit marketing
5
Journal of business and psychology
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Marketing intelligence & planning
5
Acta Universitatis Danubius / Oeconomica
4
Administrative Sciences : open access journal
4
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ECONIS (ZBW)
1,154
Other ZBW resources
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1
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
2
The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
Saved in:
3
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
4
Service-oriented organizational citizenship behavior in restaurants : an empirical study from Pakistan
Bhutto, Sana Arz
;
Jamal, Yasir
;
Rafiq, Asim
;
Nisa, Noor Un
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 67-77
Persistent link: https://www.econbiz.de/10012670986
Saved in:
5
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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6
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
7
Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis
Oikarinen, Eeva-Liisa
;
Söderlund, Magnus
- In:
The international review of retail, distribution and …
32
(
2022
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10013274211
Saved in:
8
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
9
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
10
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
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