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Customer knowledge management or consumer surveillance

Rowley, Jennifer - 2005

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Global Business & Economics Review, published by and copyright Inderscience Publishers.

Persistent link: https://www.econbiz.de/10009455111

The impact of the customer relationship management on the organization performance

Soltani, Zeynab; Zareie, Batool; Milani, Farnaz Sharifi; … - In: The journal of high technology management research 29 (2018) 2, pp. 237-246

Persistent link: https://www.econbiz.de/10011955226

Do you know your valuable customers?

Wilhelm, Stefan; Gueldenberg, Stefan; Güttel, Wolfgang H. - In: Journal of knowledge management 17 (2013) 5, pp. 661-676

Persistent link: https://www.econbiz.de/10010202200

Investigating the effectiveness of repositioning strategies : the customers' perspective

Zhang, Chrystal; Lin, Yi Hsin; Newman, David G. - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 1235-1250

Persistent link: https://www.econbiz.de/10011627492

Does big data mean big knowledge? Integration of big data analysis and conceptual model for social commerce research

Tian, Xuemei; Liu, Libo - In: Electronic commerce research 17 (2017) 1, pp. 169-183

Persistent link: https://www.econbiz.de/10011699151

How customer knowledge management helps retain fitness club members : a mediating effect of relationship quality

Ng, Kenneth Shiu Pong; Feng, Yan; Lai, Ivan K. W.; … - In: International journal of sports marketing & sponsorship 25 (2024) 2, pp. 360-381

Persistent link: https://www.econbiz.de/10014505217

The impact of CKM and customer satisfaction on customer loyalty in Saudi banking sector : the mediating role of customer trust

Albarq, Abbas N. - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-13

This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer trust, and the mediating function of customer trust in the knowledge-loyalty and satisfaction-loyalty in the Saudi banking sector. This study intends to provide light on the...

Persistent link: https://www.econbiz.de/10014246419