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An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia; Jauhari, Vinnie - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
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Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie; Han, Spring H.; Verma, Rohit - In: Research handbook on services management, (pp. 275-294). 2022
Persistent link: https://www.econbiz.de/10014452656
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Application of cognitive automation to structuring data, driving existing business models, and creating value between legacy industries
Helm, Christopher; Herberger, Tim; Gerold, Nicolay - In: International journal of innovation and technology … 19 (2022) 2, pp. 1-23
Persistent link: https://www.econbiz.de/10013264533
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Identifying the linguistic markers of intuition in human resource (HR) practice
Sadler-Smith, Eugene; Akstinaite, Vita; Akinci, Cinla - In: Human resource management journal : HRMJ ; the … 32 (2022) 3, pp. 584-602
Persistent link: https://www.econbiz.de/10013331087
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When my pay is lower than my expatriate colleagues : where do the hospitality managers go from here?
Hon, Alice H. Y.; Gamor, Emmanuel - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547926
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A tapestry analogy : analogical thinking to support academic research
Bowie, David; Quinton, Sarah - In: Tourism management : research, policies, practice 91 (2022), pp. 1-4
Persistent link: https://www.econbiz.de/10013271673
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Motivations for entrepreneurship in the tourism and hospitality sector : a social cognitive theory perspective
Wang, Sha; Hung, Kam; Huang, Wei-Jue - In: International journal of hospitality management 78 (2019), pp. 78-88
Persistent link: https://www.econbiz.de/10012012703
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Effects of haptic cues on consumers' online hotel booking decisions : the mediating role of mental imagery
Lv, Xingyang; Li, Huifan; Xia, Lan - In: Tourism management : research, policies, practice 77 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012152105
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A reading in cross-cultural service encounter : exploring the relationship between cultural intelligence, employee performance and service quality
Alshaibani, Elham; Bakir, Ali - In: Tourism and hospitality research : the surrey quarterly … 17 (2017) 3, pp. 249-263
Persistent link: https://www.econbiz.de/10011760000